Corporate Resilience and Competitiveness Relying on System Digitalization Through Ambidextrous Innovation
Eduard Alfian Syamsya Sijabat,
Hosianna Ayu Hidayati
Abstract:The business process of shipping agencies in the post-pandemic is facing adjustments in providing services to customers. A digitalization system carried out by shipping agencies is a solution to respond to these changes and enable shipping agency businesses to survive. This study explored the extent of the impact of system digitalization on the resilience of shipping agency companies and also on the company's competitive advantage mediated by ambidextrous innovation. This study was conducted on 192 shipping ag… Show more
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