Corporate Digital Responsibility

Mueller, Benjamin

doi:10.1007/s12599-022-00760-0

Cited by 39 publications

(42 citation statements)

References 69 publications

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“…Bibliometric analysis is an effective tool to eliminate an existing gap in academic support of progress in the chosen research area related to ESG aspects and sustainable development (Bulavinova et al, 2021;Makarenko et al, 2021). Despite the sound contribution of scholars (Herden et al, 2021;Mueller, 2022) to the analysis of literature related to CDR, there is still space for deep meta-analyses in this field of study.…”

Section: Methodsmentioning

confidence: 99%

“…According to Mueller (2022), the CDR concept has roots in computer ethics and business ethics. From a computer ethics perspective, CDR is related to information ethics, machine or robot ethics, internet ethics, cyberethics, AI ethics, etc.…”

Section: Cdr Conceptmentioning

confidence: 99%

“…Two academic papers (Herden et al, 2021;Mueller, 2022) in our sample provided a summary of the CDR definitions (Table 4). Five other studies providing their own CDR definition were identified (Carl et al, 2022;Elliott et al, 2021;Trittin-Ulbrich and Böckel, 2022;Van der Merwe and Al Achkar, 2022;Wirtz et al, 2022).…”

Section: Cdr Definitions Overviewmentioning

confidence: 99%

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Corporate digital responsibility: bibliometric landscape – chronological literature review

Bednárová¹,

Serpeninova²

2023

IJDAR

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Over the last decade, we have witnessed how new technologies, such as AI in the form of automation or machine learning, have proliferated in business processes. Although digitalisation has led to a significant increase in efficiency, it raises certain concerns related to privacy, data protection and other human rights, which might be at stake when huge amounts of data are being collected and processed or when AI is used for decision making. Digitalisation, apart from increasing efficiency, has a strong potential to contribute to sustainable development if responsibility and trust are guaranteed. Therefore, companies should critically reflect upon different ethical criteria to avoid compromising democratic rights and values when engaging in digitalisation. In our study, we wanted to draw attention to and increase awareness of an evolving area of corporate digital responsibility. In addition to the bibliometric analysis of the CDR literature, a summary of the definitions is provided.

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Section: Methodsmentioning

confidence: 99%

Section: Cdr Conceptmentioning

confidence: 99%

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Corporate digital responsibility: bibliometric landscape – chronological literature review

Bednárová¹,

Serpeninova²

2023

IJDAR

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“…Finally, service organizations may be reluctant (or unable, in the case of start-ups or small firms) to spend the necessary funds on building a strong CDR culture (e.g., training and communications), management support structures, and governance (e.g., “Who is responsible for developing, monitoring, and enforcing CDR-related policies?” and “How are business partners aligned and governed with regards to CDR?”). Low investments in technical capabilities (Vandemeulebroucke, Casterlé, and Gastmans 2021), human resources (e.g., in training and development on CDR issues), and sufficient staffing to provide human oversight of AI and refinement of data capture and technologies (e.g., impact review and redesign) (Ferrell and Ferrell 2021; Lobschat et al 2021; Mueller 2022) can lead to errors in judgment, unforeseen and accidental CDR issues, and human negligence (Vandemeulebroucke, Casterlé, and Gastmans 2021). Relatedly, the lack of willingness to invest in CDR may also be caused by complacency, a low level of technical sophistication (Blackman 2020; Breidbach and Maglio 2020; Herden et al 2021) and a low level of organizational awareness of CDR (Dörr 2021).…”

Section: Why Do Service Firms Engage In Poor Cdr Practices?mentioning

confidence: 99%

“…Engaging in good CDR also offers benefits for service firms. First, CDR helps avoid and mitigate legal, reputational, and regulatory risks (Bock, Wolter, and Ferrell 2020; Mueller 2022). Several high-profile cases have shown this, including an investigation of Goldman Sachs by regulators of potentially using an algorithm that provided men higher credit lines than women and therefore was accused of discrimination (Blackman 2020).…”

Section: Why Do Service Firms Engage In Poor Cdr Practices?mentioning

confidence: 99%

Corporate Digital Responsibility in Service Firms and Their Ecosystems

Wirtz

Hartley

Tarbit

2022

Journal of Service Research

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Digitization, artificial intelligence, and service robots carry serious ethical, privacy, and fairness risks. Using the lens of corporate digital responsibility (CDR), we examine these risks and their mitigation in service firms and make five contributions. First, we show that CDR is critical in service contexts because of the vast streams of customer data involved and digital service technology’s omnipresence, opacity, and complexity. Second, we synthesize the ethics, privacy, and fairness literature using the CDR data and technology life-cycle perspective to understand better the nature of these risks in a service context. Third, to provide insights on the origins of these risks, we examine the digital service ecosystem and the related flows of money, service, data, insights, and technologies. Fourth, we deduct that the underlying causes of CDR issues are trade-offs between good CDR practices and organizational objectives (e.g., profit opportunities versus CDR risks) and introduce the CDR calculus to capture this. We also conclude that regulation will need to step in when a firm’s CDR calculus becomes so negative that good CDR is unlikely. Finally, we advance a set of strategies, tools, and practices service firms can use to manage these trade-offs and build a strong CDR culture.

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Unraveling the influence of human capital and stakeholder engagement on corporate digital responsibility: Implications for firm performance in Southeast Asia enterprises

Vo Thai,

Hue,

Chen

et al. 2023

Corp Soc Responsibility Env

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Southeast Asian enterprises (SAEs) face the challenge of ensuring responsible and ethical utilization of data and digital technologies in the rapidly evolving digital landscape. Corporate digital responsibility (CDR) has emerged as a framework to guide organizations in adopting socially, economically, technologically, and ecologically responsible practices. However, empirical research on CDR is limited, highlighting the need for further investigation to bridge the gap between theory and practice. This study addresses this gap by examining the influence of human capital and stakeholder engagement on the formulation and execution of CDR strategies and their impact on firm performance. Drawing upon the theoretical framework of a Resource‐Based View and analyzing data from 2106 enterprises in Vietnam, Philippines, and Indonesia were collected through the Future of Business Survey. This research contributes insights into the drivers and determinants of CDR adoption and implementation, evaluates the effectiveness of different CDR approaches in achieving favorable post‐CDR performance outcomes, emphasizes the moderating role of stakeholder engagement, and offers a unique empirical perspective within the context of SAEs. This study enriches our understanding of CDR and provides practical implications for organizations seeking to navigate the complexities of responsible digital practices.

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Corporate Digital Responsibility

Cited by 39 publications

References 69 publications

Corporate digital responsibility: bibliometric landscape – chronological literature review

Corporate digital responsibility: bibliometric landscape – chronological literature review

Corporate Digital Responsibility in Service Firms and Their Ecosystems

Unraveling the influence of human capital and stakeholder engagement on corporate digital responsibility: Implications for firm performance in Southeast Asia enterprises

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