Corporate Crisis Communication: Examining the Interplay of Reputation and Crisis Response Strategies

Kiambi, Dane M.; Shafer, Autumn

doi:10.1080/15205436.2015.1066013

Cited by 50 publications

(44 citation statements)

References 30 publications

(47 reference statements)

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“…Reputation is an element of Intellectual capital and an essential part of a company's value (Lentjushenkova et al, 2019). On one hand, maintaining reputational stability and anti-crisis reputation management are the components of a single reputation management system (Kiambi & Shafer, 2016). Nevertheless, practices of dealing with reputational crises seem to be contrasted with regular reputational management at the same time (Malkawi et al, 2015), meanwhile, it has been argued that anti-crisis management tools can be aimed at a minute-to-minute effect and therefore contradict the long-term and strategic goals of reputation management (Mason, 2016;Szwajca, 2018a).…”

Section: Literature Reviewmentioning

confidence: 99%

Reputation stability vs anti-crisis sustainability: under what circumstances will innovations, media activities and CSR be in higher demand?

Derevianko

2019

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Research background: The difference of war and peace can help gain an under-standing of the differences in the management of a company's reputation in terms of its stability as compared to the state of a reputation crisis. The question of practical confirmation, which is left open, is whether there is a positive correlation between the anti-crisis activity of the reputation management system and its stability in a long-term perspective, or whether these two factors are inversely related. Purpose of the article: This research is essentially aimed at studying the impact of innovation activity, media activity, and corporate social responsibility on reputational stability as well as on anti-crisis reputational sustainability. Methods: Indicators of innovation activity, media activity, corporate social responsibility, reputational stability, and anti-crisis reputational sustainability were collected in a sample of the most frequently mentioned in the media leading companies of the Ukrainian economy (N = 315), using an online survey done among 110 industry experts within the framework of the Reputation ACTIVists All-Ukrainian Ranking of Corporate Reputation Management Quality over February-March'2019 period. Structural equation modeling (SEM) in using the maximum likelihood estimation method was applied to examine the associations between above-mentioned indicators, according to the aim of the study. Findings & Value added: The results of our study revealed: 1) the existence of a significant correlation between CSR and reputational stability; 2) innovative and media activity are the most significant variables to provide anti-crisis sustainability; 3) CSR is less important for ensuring anti-crisis sustainability than for maintaining reputational stability; 4) anti-crisis sustainability is significantly more dependent on media activity than reputational stability is. By better understanding the roles of innovation activity, media activity, and corporate social responsibility, the company’s management in Ukraine can leverage the results of the study to improve reputation management performance, differentiating approaches in circumstances of a crisis and stability.

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Section: Literature Reviewmentioning

confidence: 99%

Reputation stability vs anti-crisis sustainability: under what circumstances will innovations, media activities and CSR be in higher demand?

Derevianko

2019

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“…Hence, SCCT that develop by Coombs has been acknowledged by many researches as the guideline to choose crisis response strategy [32]- [33]- [34]- [35]. SCCT involves the relationships, variables and assumptions that need to be considered in choosing the suitable crisis response strategies to protect an organization's image and reputation [18].…”

Section: Literature Reviewmentioning

confidence: 99%

An Experimental Designs For The Impact Of Attributed Organization Crisis Responsibility On Halal Organization Image As Mediated By Crisis Response Strategy

Rosli¹,

Bidin²,

Omar³

et al. 2019

IJEAT

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In Malaysia, food crises related with Halal issues is becoming an imperative issue among Halal consumer with organizations facing crisis that have been suspected to sell NonHalal food products. This type of crisis has the potential to damage the organization image. Therefore, the adoption of appropriate crisis response strategy is needed in order to manage this outcome. In crisis communication field, experimental designs start to be adopted by many of researchers thus shift away from using the case studies. This phenomena occur due to the experimental research provides more understanding on the relationship and consequences of the crisis stimuli. Therefore, this research develop an experimental designs that using 3x3 between subjects factorial design, utilizing survey questionnaires as the instrument in order to investigate the crisis response strategies that most successfully accommodate the level of organization crisis responsibility perceived by the halal food consumer that will impact the organization image. In this research crisis response strategy will mediated the relationship between the organization crisis responsibility and organization image

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“…It helps practitioners form a complete picture of a crisis dynamic rather than only thinking about what to say. Since its introduction, scholars have tested intensifi ers proposed by the theory, like prior reputation and crisis history (e.g., Coombs, 2004;Kiambi & Shafer, 2016). As more evidence is gained through empirical research, one variable initially proposed by SCCT draws the least attention and only reaches inconsistent fi ndings: crisis severity.…”

Section: Appendix B: Crisis Information Seeking Survey Instructions Amentioning

confidence: 99%

Untitled

2019

JICRCR

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Risk and crisis communication are growing areas of scholarship ripe for multidisciplinary contributions. In this essay, the Volume 2 editor re ects on the primary purpose of the Journal of International Crisis and Risk Communication Research and the areas of scholarship the journal promotes. The editor o ers advice for researchers and professionals interested in publishing in the journal. Additionally, the editor calls for the community to continue to submit their best research and to support the development of the next generation of risk and crisis communication scholars.

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Corporate Crisis Communication: Examining the Interplay of Reputation and Crisis Response Strategies

Cited by 50 publications

References 30 publications

Reputation stability vs anti-crisis sustainability: under what circumstances will innovations, media activities and CSR be in higher demand?

Reputation stability vs anti-crisis sustainability: under what circumstances will innovations, media activities and CSR be in higher demand?

An Experimental Designs For The Impact Of Attributed Organization Crisis Responsibility On Halal Organization Image As Mediated By Crisis Response Strategy

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