2015
DOI: 10.1016/j.bushor.2014.11.002
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Corporate crises in the age of corporate social responsibility

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Cited by 97 publications
(86 citation statements)
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References 34 publications
(64 reference statements)
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“…On the other hand, del Rosario González-Rodríguez et al [18] point out that the way the consumers perceive corporate social responsibility may be directly affected by the individual benefit structures, the range of which is very extensive. Studies in this area show that CSR provides more flexibility to organizations themselves, when operating in various situations [16,19], such as in dealing with emerging crises [20], contributing to the active development of goodwill [21][22][23], while addressing relevant social and ethical problems not only by means of specific support-as is often perceived-but also by changing the moral and ethical climate in the socio-cultural media in which they operate through their values [24][25][26][27]. This can be compared with the metaphor of a growing snowball, especially if the organizations focus not only on the present, but also on the long-term rebound effect.…”
Section: Literature Reviewmentioning
confidence: 99%
“…On the other hand, del Rosario González-Rodríguez et al [18] point out that the way the consumers perceive corporate social responsibility may be directly affected by the individual benefit structures, the range of which is very extensive. Studies in this area show that CSR provides more flexibility to organizations themselves, when operating in various situations [16,19], such as in dealing with emerging crises [20], contributing to the active development of goodwill [21][22][23], while addressing relevant social and ethical problems not only by means of specific support-as is often perceived-but also by changing the moral and ethical climate in the socio-cultural media in which they operate through their values [24][25][26][27]. This can be compared with the metaphor of a growing snowball, especially if the organizations focus not only on the present, but also on the long-term rebound effect.…”
Section: Literature Reviewmentioning
confidence: 99%
“…Management should also try to establish a good company reputation against hypocrisy by simultaneously encouraging employees to share their insights about what is good for the society or the environment (Janssen et al, 2015;Wong et al, 2014). For instance, Google employees have been encouraged to share ideas with the organization.…”
Section: Discussionmentioning
confidence: 98%
“…Prior research (Aguilera, Rupp, Williams, & Ganapathi, ; Janssen, Sen, & Bhattacharya, ) indicates that for businesses the payoff on CSR initiatives depends on perceived motives that stakeholders attribute to their involvement in such initiatives. It is argued (Du, Bhattacharya, & Sen, ; Janssen et al, ; Skarmeas & Leonidou, ) that stakeholders tend to make a distinction between CSR based on egoistic (extrinsic) motives driven by anticipated economic gains and ethic‐based (intrinsic) motives reflecting a genuine concern for societal needs. Stronger attributions of intrinsic motives lead stakeholders to make positive inferences about the firm and render CSR activities an effective instrument for building a positive societal image.…”
Section: Introductionmentioning
confidence: 99%