Cornish miners in California: 150 years of a unique sociotechnical system

Wolf, Frederick; Finnie, Bruce; Gibson, Linda

doi:10.1108/17511340810860267

Cited by 3 publications

(2 citation statements)

References 16 publications

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“…More than half a century later, the STV is still being applied to predict effective implementation of technologies, including computer systems in modern business organizations, manufacturing machinery in large and small plants, and industrial drilling equipment in coal mines (Bostrom and Heinen, 1977;Wolf, Bruce, and Gibson, 2008). The significance of the STV lies in its recognition of a technology's interdependencies with surrounding elements in which it is embedded, or environmental subsystems.…”

Section: Theoretical Perspectivementioning

confidence: 99%

Implementing Technologies for Financial Service Innovations in Base of the Pyramid Markets

Berger¹,

Nakata²

2013

J of Product Innov Manag

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This study examines how information communications technologies (ICTs) can be implemented effectively to provide financial service innovations to the poor who live in developing countries, a market collectively known as the “Base of the Pyramid” or BOP. The BOP needs—but commonly lacks—basic financial services, a situation that perpetuates poverty. With a dearth of formal banks especially in rural areas of developing countries, the BOP has almost no access to savings accounts, credit lines, and other necessary services. However, ICTs have the potential to overcome cost, infrastructure, and other barriers to service delivery, and are being used to offer new financial services such as mobile phone banking to the BOP. The purpose of this study is to determine ways of successfully implementing these technology‐enabled service innovations. The study draws on the Socio‐Technical View for theoretical girding, and uses case method to examine multiple ICT implementation projects in five sub‐Saharan African countries (Ghana, Kenya, Malawi, Mozambique, and Uganda). The projects, which were carried out by a leading microfinance banking organization named Opportunity International, provided mobile banks, point‐of‐service, and mobile phone banking services to the BOP. Several techniques were applied to gather data in the field over a two‐year period: depth interviews, direct observations, and internal document and data analysis. Multiple forms of evidence were triangulated against one another, and analyzed across cases until themes emerged and converged. In doing so, two specific forms of analysis, explanation building and cross‐case synthesis, were employed to make sense of the data. The findings, summarized as research propositions, collectively conclude that implementation is effective when the unique socio‐human, governmental‐regulatory, and market conditions of the BOP are accounted for, such that fit is achieved between the technologies and environments they are situated in. More specifically, effectiveness comes when implementation (1) addresses customer and agent limits with the technologies, and is accepted and supported by trained staff who monitor technology use and make responsive system adjustments; (2) exploits and promotes supportive governmental regulations and actions, as well as leverages sound electronic fund transfer (EFT) switches, whether government or bank established; and (3) accounts for low business capabilities and evolving market competition, along with the underdeveloped financial sector and financial literacy of the population. In sum, there are multiple factors that should be considered in the design and installation activities surrounding these technologies to ensure they provide cost‐effective, quality financial services to the poor.

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Section: Theoretical Perspectivementioning

confidence: 99%

Implementing Technologies for Financial Service Innovations in Base of the Pyramid Markets

Berger¹,

Nakata²

2013

J of Product Innov Manag

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“…The miners' expertise and autonomous teamwork helped them develop innovations and establish a community upon emigration to mines in the USA. The lesson from these Cornish miners is that operational decision-making in volatile and complicated conditions requiring significant dependency and expertise should be made by the workers (Wolf et al, 2008).…”

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confidence: 99%

Learning from the past to envision the future: a five-year review 2005-2009

Crocitto

2015

Journal of Management History

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Purpose – The purpose of this paper is to identify and analyze the topics published in the journal in the five-year period from 2005 to 2009. Design/methodology/approach – A qualitative examination of content by year identifies prevalent themes. Findings – The beginning and ending of the time period demonstrate continued interest in major figures of our field and the context of their thinking. Quality, excellence and continuous improvement were recurrent topics as were those of business in society, ethics and social responsibility. The value of historical analysis with suggested methodologies for further study was included. Research limitations/implications – The paper is limited to the topical papers within this five-year timeframe and a qualitative analysis of themes. Fewer than expected papers were published on leadership and international subjects given their important to the field. Practical implications – Aspiring authors may find the historical background for the current topics of entrepreneurship, quality, ethics and social responsibility convenient. Helpful advice from experts about how to study management history is highlighted. Cross-cultural and international historical linkages on themes and concepts are identified as areas in need of additional research. Social implications – The social construction of studying and teaching history is discussed. The context in which major writers lived and events occurred is recognized as a major factor in interpreting situations. Originality/value – The paper reviews over 100 articles to categorize the historical origins of current and recurring topics into major themes. Papers are organized by topic, person or event into a chart by year.

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A Sociotechnical Systems Analysis of Knowledge Management for Cybersecurity

Wang

2021

International Journal of Sociotechnology and Knowledge Development

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Knowledge management (KM) is a tool to tackle cybersecurity issues, provided it emphasizes on the interrelated social, organizational, and technological factors involved in cybersecurity. This paper proposes a sociotechnical systems analysis framework of KM systems for cybersecurity. Specifically, it applies a sociotechnical systems approach to investigation of constructs of KM systems for cybersecurity and identifies five major constructs of KM systems for cybersecurity: roles of KM in cybersecurity, organizational framework of KM for cybersecurity, cybersecurity analytics process, tools of KM for cybersecurity, and system architecture of KM for cybersecurity. The five constructs in the proposed sociotechnical systems analysis framework are analyzed. The paper makes contribution to the growing information systems literature by presenting a special case of sociotechnical systems analysis. The sociotechnical systems analysis framework provides guidelines for the development of KM systems for cybersecurity in organizations.

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Cornish miners in California: 150 years of a unique sociotechnical system

Cited by 3 publications

References 16 publications

Implementing Technologies for Financial Service Innovations in Base of the Pyramid Markets

Implementing Technologies for Financial Service Innovations in Base of the Pyramid Markets

Learning from the past to envision the future: a five-year review 2005-2009

A Sociotechnical Systems Analysis of Knowledge Management for Cybersecurity

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