Coping with Information Technology:  Mixed Emotions, Vacillation, and Nonconforming Use Patterns

Stein, Mari-Klara; Newell, Sue; Wagner, Erica L.; Galliers, Robert D.

doi:10.25300/misq/2015/39.2.05

Cited by 144 publications

(146 citation statements)

References 62 publications

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“…Furthermore, the ‘no appropriation’ response was present only in response to lack of meaningfulness experiences, not in response to meaningfulness experiences. While possibly counterintuitive, this finding is in line with prior research showing that appropriations are common in response to positive technology experiences (Stein et al, ).…”

Section: Resultssupporting

confidence: 89%

“…Our findings, thus, bridge the literature addressing work meaningfulness with that addressing behavioral aspects of technology adoption and use. For example, appropriations in technology and its use, while sometimes going against the organizational intent for the technology, may help to better align the goals of individuals and the organization (Stein et al, ), and improve the performance of both (Leonardi et al, ). Our study suggests that technology appropriation may be one mechanism that helps individuals increase their experiences of work meaningfulness and their individual performance in an increasingly digitized world (see Bailey et al, ).…”

Section: Discussionmentioning

confidence: 99%

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Datification and the Pursuit of Meaningfulness in Work

Stein

Wagner

Tierney

et al. 2018

J Management Studies

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Proliferation of digital means of tracking worker activities has contributed to the rise of data‐driven approaches to managing people, with employees often required to record their activities for accountability purposes. Increased requirement for such datification work occurs at a juncture where meaningfulness is one of the most sought‐after work features. Datification work could both facilitate and hinder the pursuit of meaningfulness, yet literature provides little guidance into the nature of the connection and how it transpires. Our inductive study of academic professionals using an accountability system suggests that datification work characteristics link to meaningful work experiences in complex ways. We advance current theory on work meaningfulness by theorizing the role of a new work condition – datification – in meaningfulness experiences of professionals, outlining how system design and the institutional context become important elements influencing meaningful work experiences, and explaining how meaningfulness experiences are constructed through system appropriations.

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Section: Resultssupporting

confidence: 89%

Section: Discussionmentioning

confidence: 99%

Datification and the Pursuit of Meaningfulness in Work

Stein

Wagner

Tierney

et al. 2018

J Management Studies

Self Cite

View full text Add to dashboard Cite

show abstract

“…The coping process is likely initiated when an individual appraises that important goals have been harmed, lost or threatened (Folkman & Moskowitz, 2004). Thereby, the adaptation behaviors are acts that the individual performs in order to cope with the perceived negative consequences of the disruptive situations (Beaudry & Pinsonneault, 2005;Stein, Newell, Wagner, & Galliers, 2015).…”

Section: Coping Theorymentioning

confidence: 99%

How do users cope with trial restrictions? A field experiment on free trial software

Yang

Liu

Teo

2017

International Journal of Information Management

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“…There are relatively few empirical studies addressing how the use and experience of such ubiquitous technologies and environments change over time (Stein, Newell, Wagner, & Galliers, ; Walsh, ). These include Mazmanian, Orlikowski, and Yates' (, ) study of the Blackberry's social implications for work‐life balance, Bakardjieva and Smith's () ethnographic account describing the domestication process of the internet in everyday life, Bødker et al's () extended study of use and the transformation of smartphones in everyday life, and Lanette and Mazmanian's () study of addiction measures for smartphone use.…”

Section: Introductionmentioning

confidence: 99%

Translating evolving technology use into user stories: Technology life narratives of consumer technology use

Hedman

Bødker

Gimpel

et al. 2018

Information Systems Journal

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People acquire and buy technology in stores or online in the same way as any other consumer product, so understanding the user as a consumer of technology is essential. In this study, we investigate how the use of ubiquitous consumer technology evolves over time and suggest a theoretical account of how use evolves into different patterns of embodiment. Empirically, we followed 15 consumers of smartphones during a 6‐month field study and collected data via interviews, survey, and focus groups. Analytically, we view the user as a consumer of technology and develop three technology life narratives as patterns of embodiment. As a theoretical lens, we draw upon the theory of consumption values and approached use as a dynamic consumption process in which different values drive use over time. We found three distinct patterns of embodiment: that of conditionalists, aesthetic socialites, and functional enthusiasts. Conditionalists are pragmatic and use technology only when the device fulfils pre‐existing needs and the preferred alternative is unavailable. Aesthetic socialites use the technology as a fashion accessory and to manage their personal relationships. Functional enthusiasts are gadget lovers whose tinkering for the sake of exploration leads them to discover new needs that the technology can fulfil. Besides the three patterns of embodiment, we discovered a type of use that we argue falls outside of the values described in the theory of consumption values. This is the use of technology without any identifiable purpose other than just using the technology, which is driven by expositional value.

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Coping with Information Technology: Mixed Emotions, Vacillation, and Nonconforming Use Patterns

Cited by 144 publications

References 62 publications

Datification and the Pursuit of Meaningfulness in Work

Datification and the Pursuit of Meaningfulness in Work

How do users cope with trial restrictions? A field experiment on free trial software

Translating evolving technology use into user stories: Technology life narratives of consumer technology use

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