Coordination of globally distributed teams: A co-evolution perspective on offshoring

Offshoring of Services: A Review of the Literature and Organizing Framework

“…In the proposed model, firm-level managerial intentionality, experience, and knowledge (Hutzschenreuter et al 2007;Lewin et al 2009) are therefore considered jointly with institutional-level forces (Lewin and Volberda 2011) and emerging global trends (Manning et al 2008(Manning et al , 2010 as crucial OS triggers. To model the co-evolutionary processes recalled in the literature (Lahiri and Kedia 2011;Lewin et al 2009;Lewin and Volberda 2011;Manning et al 2010;Martínez-Noya and García-Canal 2011;Sidhu and Volberda 2011), the ''Consequences'' category is linked to the ''Antecedents,'' as companies learn from previous OS-related implementations and institutional forces are shaped by these path dependencies (Hutzschenreuter et al 2007). In relation to this, the existing research confirms that the acquisition of experience in OS ventures and the related development of resources and capabilities in the offshore context are important drivers behind the firm-level decision to initiate new OS implementations (Demirbag and Glaister 2010;Hätönen 2009;Hutzschenreuter et al 2011a, b;Lewin and Peeters 2006;Martínez-Noya et al 2012;Maskell et al 2007).…”

“…Regarding the governance mode of OS implementations, we find that outsourcing is the predominant mode investigated, mostly via empirical works (Kedia and Mukherjee 2009;Mason and Leek 2008;Narayanan et al 2009;Parkhe 2007;Soderberg et al 2013). Captive OS has been the exclusive subject of 10 studies (e.g., Bunyaratavej et al 2007;Demirbag et al 2012;Sidhu and Volberda 2011). Additional ad hoc analysis shows that most of these works were published between 2010 and 2014.…”

“…Research on organizational design has been applied to understand the creation of value in relocating services abroad Lampel and Bhalla 2011;Mukherjee et al 2013). Six articles rooted in the OT field have adopted a co-evolutionary perspective to address the complexities of the OS phenomenon and stress its multidimensionality, especially in relation to its drivers (Lahiri and Kedia 2011;Lewin et al 2009;Lewin and Volberda 2011;Manning et al 2010;Martínez-Noya and García-Canal 2011;Sidhu and Volberda 2011).…”

Modeling distributed product development processes in Small and Medium Enterprises

“…This three-way interaction (e.g., between the team in Armenia, in the US, and clients) has been shown to further facilitate task coordination (Sidhu & Volberda, 2011). Table 9 shows interview findings of key factors for each of the ten firms.…”

“…This common understanding unites everyone towards achieving a common goal, which has been shown to be effective in fostering team coordination (Pettigrew, 1998;Sidhu & Volberda, 2011). The management of firms I and 2 often understaffed the development teams to further motivate the developers to reach out and collaborate to accomplish their tasks.…”