Conversation trees and threaded chats

Smith, Marc A.; Cadiz, JJ; Burkhalter, Byron

doi:10.1145/358916.358980

Cited by 132 publications

(107 citation statements)

References 14 publications

Supporting

Mentioning

102

Contrasting

Unclassified

Order By: Relevance

“…Moreover, messages under each topic is not organized according to the turn-andresponse interactional coherence (still based on timeline as other traditional IMs do). Threaded Chat is the only know IM that supports thread-based organized chat [5]. All chat turns are structured as a tree and organized according to threads.…”

Section: Related Workmentioning

confidence: 99%

Integrating Topic-centric Thread-Based Organized Chat into Web-Based Enterprise Instant Messengers

Shen

2010

2010 IEEE 7th International Conference on E-Business Engineering

View full text Add to dashboard Cite

Abstract-IM (Instant Messenger) offers real-time interactivity between two or more geographically dispersed parties through the exchange of text or multimedia messages. In IM conversations, people feel emancipated to express their ideas or views. However, such a free and casual style of dialogue could form dissimilar views and may even cause confusions among individuals, making it unsuitable to be used in corporate environments, particularly for conducting group online meetings that involve multiple parties and span a variety of topics. This paper presents a solution of integrating topic-centric thread-based organized chat into enterprise instant messengers, with which multiple users can participate in diverse topics simultaneously for a large interactive business meeting over the Internet. This solution has been implemented in a prototype system and preliminary usability testing has shown that it is effective to support simultaneous group conversations.

show abstract

Section: Related Workmentioning

confidence: 99%

Integrating Topic-centric Thread-Based Organized Chat into Web-Based Enterprise Instant Messengers

Shen

2010

2010 IEEE 7th International Conference on E-Business Engineering

View full text Add to dashboard Cite

show abstract

“…6 In particular see the description of these newsgroups in Smith [1999] : "Invisible Crowds in Cyberspace: Measuring and Mapping the Social Structure of USENET". 7 Procedures and software are nonetheless crucial to shaping communities; some minimum changes in procedures can occasionally lead to significant consequences; in particular the role of the interface has been studied in the case of chat rooms : see the analysis of alternative chat interfaces (chronological presentation, conversation threads,..) in Smith, Cadiz & Burkhalter [2000]. 8 See, for example, Hayek [1978] or Kirzner [1985].…”

Section: Markets and Information Processingmentioning

confidence: 99%

Information goods and online communities

Gensollen

2007

Internet and Digital Economics

View full text Add to dashboard Cite

Digitization and virtualisation of information goods gradually moves the value of these goods from their physical layer towards the social process which generates and prepares a demand that suits them best. At the same time, ICTs (Information and Communication Technologies) are currently challenging the top-down model that channels information from producers to final consumers through the massmedia system and the retail network. On the Internet, new structures of interaction between consumers (virtual communities) are already shaping efficient ways to initiate and develop the demand for information products. This paper presents three types of virtual communities which jointly play a significant role in the emergence of a bottom-up model: (a) file-sharing communities (like Napster), that challenge the top-down editorial model; (b) experience-sharing communities (like Amazon.com), that help consumers to estimate ex ante experience goods characteristics; these communities trigger the value migration from information to meta-information; (c) knowledge sharing communities (like free software user lists), that help consumers to understand complex goods and customize them to their needs ; these epistemic communities could lead information goods designers to better apprehend the consumers' usage constraints. Virtual communities are original interaction structures: they are characterized by very weak ties or even no interpersonal relations; they centre around an information corpus, built and used by anybody for his or her own sake. The survival of these communities does not depend mainly on the altruism of the participants but rather on the structure of the corpus (the file sharing utility, the reviews, the forum or the user list, etc.). As a regulation model for final markets, virtual communities could lead to a wider variety and a greater adaptability of final goods.Classification JEL : D12, L15, L82Information goods and online communities -Michel Gensollen

show abstract

“…Threaded Text Chat [12] is another visualization that addresses some limitations of text chats by modeling the basic turn-taking structure of face-to-face conversations. The issues include scarcity of links between people and what they say, lack of listening-in-progress, lack of turnsin-progress, no control over turn positioning, and lack of useful recordings and social context.…”

Section: Online Meetingsmentioning

confidence: 99%