Conventional and Electronic Service Delivery within Public Authorities: The Issues and Lessons from the Private Sector

Adams, Nicholas J.; Haston, Simon; Gillespie, Nat; Macintosh, Ann

doi:10.1007/10929179_23

Cited by 8 publications

(2 citation statements)

References 2 publications

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“…This is despite the fact that recent research has shown that collaborative approaches using e-planning can be achieved (Kingston, 2002;Hudson-Smith et al, 2003). Research suggests (Adams et al, 2003) that it is the culture and organization, rather than the technological capability, of local authorities that are the key barriers. Opinion is, however, divided, with proponents suggesting concepts of freedom, empowerment, opportunity, communication and democracy (Craig, 1998), while opponents suggest it aims to deliver control, exploitation and is discriminatory (Pickles, 1995).…”

Section: E-planningmentioning

confidence: 99%

Achieving successful participation in the new UK spatial planning system

Baker¹,

Coaffee²,

Sherriff³

2007

Planning Practice and Research

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Section: E-planningmentioning

confidence: 99%

Achieving successful participation in the new UK spatial planning system

Baker¹,

Coaffee²,

Sherriff³

2007

Planning Practice and Research

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“…Inter-administration cooperation is different with private enterprise and presents different characters for the difference of motivation, organization, and technology (the MOT of service delivery) [1]. For example, during sectors traditional lengthways contact is compact, but transverse contract is loose.…”

Section: Introductionmentioning

confidence: 99%

An Intelligent and Cooperative Information System for the Dynamic Management of E-government Services in Inter-administration

Guo-wei

Wang

Ning

et al. 2006

2006 IEEE/WIC/ACM International Conference on Web Intelligence and Intelligent Agent Technology Workshops

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Public service management is essentially about inter-administration cooperation in a competitive, continuously changing environment, which occurs frequently in the provision of service chain. The paper presents an inter-administration cooperation model and intelligent and cooperative information system which makes public service management efficient. It aims at studying the exploitation of multiagent for supporting the dynamic management of Egovernment services in inter-administration. To improve the agent's capability of intelligence and cooperation in which the system can be effective, an approach for knowledge representation based on government ontology is adopted.

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Economies of Scale in e-Government: Time for Evidence

Ferro

Cantanmessa

Paolucci

2004

Lecture Notes in Computer Science

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Abstract. The presence of economies of scale has been often taken for granted in the discussion of many eGovernment implementation issues. This paper discusses this assumption by showing that empirical evidence in favor of economies of scale may be considered context dependent. Although the analysis carried out does not lead to discard the presence of economies of scale in the provision of eGovernment services, it casts a new light on the concept of onestop-shopping portals as well as providing some insights for future research.

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Conventional and Electronic Service Delivery within Public Authorities: The Issues and Lessons from the Private Sector

Cited by 8 publications

References 2 publications

Achieving successful participation in the new UK spatial planning system

Achieving successful participation in the new UK spatial planning system

An Intelligent and Cooperative Information System for the Dynamic Management of E-government Services in Inter-administration

Economies of Scale in e-Government: Time for Evidence

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