“…This limited progress is typically understood through the binary of presence and participation and explained as due to weak programme implementation or service design (Beadle-Brown, Bigby, & Bould, 2015;Mansell, Beadle-Brown, Whelton, Beckett, & Hutchinson, 2008). Commonly identified factors include poor staff practices, such as group-based outings and use of anonymous public spaces (Bigby, Clement, Mansell, & Beadle-Brown, 2009;Walker, 1995); inadequate staff training or supervision; misinterpretations of policy intent by staff (Beadle-Brown et al, 2015;Bigby & Wiesel, 2015;; or design problems such as omission of support for building social relationships (Bigby, Bould, & Beadle-Brown, 2016). suggest that lack of conceptual clarity may be an explanatory factor that impedes effective service design and delivery by hindering communication, understanding of goals and agreement among stakeholders.…”