“…Similar to other studies, the work of CLWs in trauma-informed capacity-building initiatives is facilitated by their shared identity and ethnicity [1,18,36], shared refugee experience [5,11,21] and skills [5,34,37]. CLWs in this study engaged in many similar approaches to the work of Liaison Workers reported in the literature, including strategies to improve the cultural appropriateness of services [15,17,38], the use of peer review and support [39,40], emphasis on the development of trusting relationships between refugees and service providers [8,18,41], adopting a holistic needs-based approach [39,42,43] and developing various group programs in order to address the needs of the community [3,38]. Consistent with a trauma-informed approach, CLWs in this study expressed that their work is fundamentally based on the principle of empowerment, as demonstrated by their initiatives as community leaders to develop projects that build on their community's strengths in order to achieve particular goals.…”