Contracts for clouds: comparison and analysis of the Terms and Conditions of cloud computing services

Bradshaw, Shannon; Millard, Christopher; Walden, Ian

doi:10.1093/ijlit/ear005

Cited by 71 publications

(49 citation statements)

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“…Missing of any SLO, which may significant to consumers, can be identified easily during verification. e.g., some providers [2,37] are not liable for the data integrity policies in SLA.…”

Section: Sla Verificationmentioning

confidence: 99%

“…Providers are privileged to kill the VMs, removal of images and deletion of data. Different data purging approaches [2] are used by cloud providers. i) Data preserved for specific period (month/days), ii) Immediate deletion or iii) Customer own discretion.…”

Section: Termination/exit Clausementioning

confidence: 99%

“…Data Integrity and Confidentiality: Responsibility of encryption, backup & archival of the data has been forced to consumer end [2], leaving the liability from provider end. Patch updates of the software will also part of it.…”

Section: Issues In Negotiationmentioning

confidence: 99%

“…Patch updates of the software will also part of it. Some providers charges for integrity, considering as an additional service, not an integral part of data storage [2].Another study stated that [63] information are non-confidential, which means data can be disclosed. Social networking applications moving into the cloud contains huge user generated content consist of personal details.…”

Section: Issues In Negotiationmentioning

confidence: 99%

“…SLA documents are stated with different names -contractual agreement, master agreement, terms and conditions, Terms of Service (ToS), Acceptable User Policy (AUP), privacy policy, End User License Agreement (EULA), mutual contract [2]. Such SLA is composed of Service Level Objectives (SLO), which measures the quality of service by objective conditions or SLA parameters.…”

Section: Introductionmentioning

confidence: 99%

See 4 more Smart Citations

An Exploratory Study of Cloud Service Level Agreements - State of the Art Review

2015

KSII TIIS

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Cloud computing evolve as a cost effective business model for IT companies to focus on their core business without perturbing on infrastructure related issues. Hence, major IT firms and Small & Medium Enterprises (SME) are adopting cloud services on rental basis from cloud providers. Cloud Service level agreements (SLA) act as a key liaison between consumers and providers on renting Anything as a Service (AaaS). Design of such an agreement must aim for greater profit to providers as well as assured availability of services to consumers. However in reality, cloud SLA is not satisfying the parties involved because of its inherent complex nature and issues. Also currently most of the agreements are unilateral to favour the provider. This study focuses on comprehensive, 360-degree survey on different aspects of the cloud service agreements. We detailed the life cycle of SLA based on negotiation, different types of SLA, current standards, languages & characteristics, metrics and issues involved in it. This study will help the cloud actors to understand and evaluate the agreements and to make firm decision on negotiation. The need for standardized, bilateral, semantic SLA has also been proposed.

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“…Missing of any SLO, which may significant to consumers, can be identified easily during verification. e.g., some providers [2,37] are not liable for the data integrity policies in SLA.…”

Section: Sla Verificationmentioning

confidence: 99%

Section: Termination/exit Clausementioning

confidence: 99%

Section: Issues In Negotiationmentioning

confidence: 99%

Section: Issues In Negotiationmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

An Exploratory Study of Cloud Service Level Agreements - State of the Art Review

2015

KSII TIIS

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Legal Aspects of Cloud Computing

Gordon

2016

Encyclopedia of Cloud Computing

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Government Cloud Computing and National Data Sovereignty

Irion¹

2012

Policy & Internet

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Government cloud services are a new development at the intersection of electronic government and cloud computing which holds the promise of rendering government service delivery more effective and efficient. Cloud services are virtual, dynamic, and potentially stateless which has triggered governments' concern for data sovereignty. This article explores data sovereignty in relation to government cloud services and how national strategies and international policy evolve. It concludes that data sovereignty presents national governments with a legal risk that cannot be adequately addressed with technology or through contractual arrangements alone. Governments therefore adopt strategies that aim to retain sovereignty over government information.

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Contracts for clouds: comparison and analysis of the Terms and Conditions of cloud computing services

Cited by 71 publications

References 0 publications

An Exploratory Study of Cloud Service Level Agreements - State of the Art Review

An Exploratory Study of Cloud Service Level Agreements - State of the Art Review

Legal Aspects of Cloud Computing

Government Cloud Computing and National Data Sovereignty

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