Contingent effects of firm and employee reputations on professional advice adoption

Abstract

Applying resource-based theory and signaling theory, we argue that firm and employee reputations affect consumer adoption of advice offered by professional service providers, and these effects are contingent on contextual variables. Our study on brokerage reports in Singapore supports our arguments. We show that reliance on firm (employee) reputation when adopting advice is higher (lower) if the evaluation of an entity is an initial rather than a repeated one. Also, reliance on employee reputation increases with stronger recommendation or when the entity has a business relationship with the advice-giving firm. These findings have implications for advice-giving firms and policy makers.

The Pursue of the Customer Loyalty: Study on Consumer Ovo Digital- Wallet Users in Jakarta

“…(Lusch, Vargo, & O'Brien, 2007) Actually, the business of the digital marketing-plan choices by the general-managers for yield the improvement of the customer loyalty that they utilize the digital-wallet. (Bravo, Matute, & Pina, 2015;Kang & Lam, 2016;Mullen, Kelloway, & Teed, 2017;Raybould & Wilkins, 2006;Sambasivan, Abdul, & Yusop, 2009). (Hamilton, 2011;Poisson-de Haro & Bitektine, 2015;Reid & Brady, 2012;Z.…”

Study on the development the market position company of fully electric vehicles

“…In particular, the business plan was choices by the top of managers and it was make improvement of the motor vehicles strategic-business within the high digitalizecompetencies within among employee of fully electric vehicles. Hence, an energy generation within complexity industry pertains; the improvement-vehicles design, digitalize-the modern manufacture, improvement of the automatize-sale and electricity generated [39][40][41][42][43][44][45][46][47][48][49][50][51][52]. Actually, the scholar would make some improvement within the goal setting researchmodel of the market position conducted on the goal setting theory base on the motor vehicles firms to win the competitions within complexity industry, and the management the organization strategies impacted the business-marketing plan for the sustainable and the management practice on the marketing-transformational-digitalized leadership [53][54][55][56][57][58][59].…”

Attempt to the Employee Satisfactions in the Private Firms Within the Pharmacy Industry in Indonesia: Rooting From the Goal- Setting Theory and Its Contribution

“…(Chaouali, Souiden, & Ladhari, 2017;Cicekli, 2016;Kjos et al, 2013;Lee, 2009;Szopiński, 2016) Furthermore, the business plan choices on the pharmacy industries for making the improvement of the firms-business management within an employee-satisfaction and a large of the social network, great employee value-creation also the supported to employee-skill and aware a spirit and also the well mechanism among pharmacy firm in Indonesia. (Bravo, Matute, & Pina, 2015;Kang & Lam, 2016;Kjos et al, 2013;Mullen, Kelloway, & Teed, 2017;Raybould & Wilkins, 2006;Sambasivan, Abdul, & Yusop, 2009). (R. T. Hamilton, 2011;Poisson-de Haro & Bitektine, 2015;Reid & Brady, 2012;Z.…”