Contextual inquiry methods

Towards better understanding of workplace factors contributing to hospitalist burden and burnout prior to COVID-19 pandemic

“…Historically, this methodology has been used in technology design but has since found use in various other domains ( Blechner et al, 2003 ; Curtis et al, 1999 ; Khoo and Ribes, 2005 ; McDonald et al, 2006 ). Within healthcare, CI has primarily been employed to design and maximize the usability of technological solutions such as EHRs ( Segall et al, 2011 ), medical devices ( Privitera and Culverhouse, 2019 ; Shah and Robinson, 2006 ), and other technology solutions such as Smart Bed Stations ( Yoo et al, 2015 ). However, the present research represents the first time CI has been used to identify, understand, and assess S-T factors contributing to provider burnout in healthcare settings.…”

Survey As a Contextual Design Method Applied to Breastfeeding Wearables for Mothers Caring for Infants in NICUs

“…products for end users [5]. The techniques used to understand end users' behavior and motivations applied via contextual design originate from social science methods that acquire qualitative data such as interviews and participant-observation [6]. However, since the point of contextual design is to look beyond the biases of the designer and also to design for the entire market of users not just a single person, quantitative techniques from social science, such as surveys, also have a place in understanding end users and the context where medical devices are utilized.…”