Contextual inquiry

Cross, Karen; Warmack, Adrienne

doi:10.1145/633482.633485

Cited by 1 publication

(2 citation statements)

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“…80 In practice, this takes the form as a semi-structured interview where users are first asked a set of standard questions and then observed and questioned while they work in their own environments. 81,82 Design ethnography is a research method that requires a longer stay in the study field and aims to understand the daily lives of participants in order to increase the success of a product or service (and even more so, to reduce the likelihood of errors occurring that result from a lack of knowledge of user activities). 83 Usability testing methods are popular techniques that are applied to evaluate user interfaces in controlled settings in order to determine whether an interface may be used by the intended user population to carry out the tasks for which it was designed.…”

Section: Ux Research Methodsmentioning

confidence: 99%

“…Contextual inquiry is a popular technique for uncovering requirements relating to the context of use 80 . In practice, this takes the form as a semi‐structured interview where users are first asked a set of standard questions and then observed and questioned while they work in their own environments 81,82 . Design ethnography is a research method that requires a longer stay in the study field and aims to understand the daily lives of participants in order to increase the success of a product or service (and even more so, to reduce the likelihood of errors occurring that result from a lack of knowledge of user activities) 83 …”

Section: Theoretical Backgroundmentioning

confidence: 99%

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User‐centered approaches in software development processes: Qualitative research into the practice of Hungarian companies

Szabó

Hercegfi

2022

J Software Evolu Process

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Integrating user‐centered approaches into development processes is one of the main challenges nowadays that derives from different objectives of software engineering (SE) and human‐computer interaction (HCI) fields. For SE experts, the main goal is quality code creation, whereas for HCI professionals, it is the continuous product interaction with the users. The major question is what tools and timings can be used together to achieve these goals effectively. Therefore, this article provides comparative, exploratory, and qualitative research about possible solutions on how practitioners transfer HCI values and practices to SE processes. The current practice of software companies was studied by conducting interviews on a sample of 13 Hungarian Information Technology companies to explore the SE processes in respect of several dimensions (applied development models, the integrity of user‐centered methods, and the user experience [UX] maturity). According to preliminary expectations, the development processes of the various companies proceed in different steps; nevertheless, they can be well grouped together based on the UX methods applied. The results representing the various user‐centered processes can be considered useful for future decision makers of software companies worldwide.

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Section: Ux Research Methodsmentioning

confidence: 99%

Section: Theoretical Backgroundmentioning

confidence: 99%