Contextual and task performance: role of employee engagement and organizational culture in hospitality industry

Abstract

Purpose Extensive work related to examining predictors and determinants of employee engagement and job performance have been conducted in past studies. A dearth of studies relating organizational culture and employee engagement with contextual and task performance in the hospitality industry necessitated the present study. This study aims to examine variability in the task and contextual performance owing to employee engagement and organizational culture. Design/methodology/approach The study has been conducted in four districts of Himachal Pradesh using a multistage sampling technique. A total of 360 hotel employees were involved in collecting their responses through a structured questionnaire. Findings The results of multiple regression showed that vigor, dedication and absorption variables of employee engagement contribute toward contextual performance. Vigor and absorption affect the task performance of employees. In the case of contextual performance vigor shows maximum contribution followed by absorption and dedication whereas for task performance, the maximum contribution is exhibited by absorption followed by vigor. Organizational culture sub-variables of experimentation, autonomy and trust came out to be major predictors, which help to improve contextual and task performance of employees. Practical implications The study suggests that psychological ownership, along with trust toward top management can create an enriched work culture, which influenced both the contextual and task performance of employees. The findings of the study can be practically used by government and private organizations for improving workforce performance in the hospitality industry. Future research can be conducted based on the findings of the study. Originality/value The study provides insight on how and to what extent cultural and employee engagement variables can affect employee’s contextual and task performance. The present study adds value to the existing literature and investigates the role of culture and employee engagement in enhancing task and contextual job performance. Managers and policymakers can use the findings of the study to improve organizational culture, employee engagement and performance of the employees in the hospitality sector. The study opens avenues for future studies.

The Influence of Ethical Leadership, Compensation, and Culture on Employee Performance

“…Task performance refers to technical work and behavior in achieving organizational goals. Therefore, in completing task performance, employees must have knowledge, skills, abilities, and task skills (Bhardwaj & Kalia, 2021). That is, employees with the skills and technical knowledge are expected to produce goods or services that benefit the organization.…”

Peran Mediasi Job Satisfaction dan Employee Engagement Pada Compensation Terhadap Job Performance Di PT Telkom Indonesia Regional Jabodetabek Banten

“…Penelitian yang dilakukan oleh (Idris, Adi, Soetjipto, & Supriyanto, 2020) pada sektor pendidikan menghasilkan bahwa job satisfaction berpengaruh positif signifikan terhadap job performance. Hasil yang sama pula ditemui pada penelitian (Nasurdin, Tan, & Khan, 2020), (Dhamija, Gupta, & Bag, 2019) dan (Pongton & Suntrayuth, 2019) Penelitian yang dilakukan oleh (Bhardwaj & Kalia, 2020) pada sektor perhotelan, menghasilkan bahwa employee engagement berpengaruh positif signfikan terhadap job performance. Hasil yang sama pula ditemui pada penelitian (Ismail, Iqbal, & Nasr, 2019) dan (Pongton & Suntrayuth, 2019) , yaitu employee engagement mempengaruhi nilai baik yang relevan kepada job performance.…”

“…Hasil penelitian ini searah dengan penelitian yang dilakukan (Bhardwaj & Kalia, 2020) yang mempelajari mengenai pengaruh employee engagement kepada organizational culture dengan mediasi job performance, serta penelitian (Pongton & Suntrayuth, 2019) yang mempelajari mengenai pengaruh communication satisfaction terhadap job performance dengan mediasi job satisfaction serta employee engagement. Adapun…”

How Great are Implication Factors for Employee Engagement in Application-Based Technology Company?

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