Consumers’ perceptions of community pharmacy in Portugal: a qualitative exploratory study

Cavaco, Afonso; Dias, Juciele Pereira; Bates, Ian

doi:10.1007/s11096-004-2129-z

Cited by 59 publications

(54 citation statements)

References 14 publications

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“…In European countries, consumers expressed a positive overall perception of community pharmacists and appreciated their role in the health care system [12][13][14] . In Taiwan, a study showed that about one third of the public trusted pharmacists and consulted them as first professionals for answers about the use of medications [15] .…”

Section: Introductionmentioning

confidence: 99%

Public Perceptions, Expectations, and Views of Community Pharmacy Practice in Kuwait

2017

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Objectives: This study was designed to determine public patterns for use of community pharmacies, perceptions of pharmacists, confidence and trust in pharmacists, and expectations about the pharmacist's roles, and to explore the public views and satisfaction with the current pharmacy services. Subjects and Methods: A descriptive, cross-sectional survey was performed using a pretested self-administered questionnaire on a sample of 481 individuals selected using a 2-stage stratified cluster sampling design. Descriptive and multivariate logistic regression analyses were used for data analysis. p < 0.05 was considered statistically significant. Results: The most common reasons for visiting a pharmacy were to purchase medications (prescription: n = 338 [78.1%] and nonprescription: n = 296 [68.4%]). Of the 433 respondents, 87 believed that pharmacists had a good balance between health and business matters; regarding any drug-related problem, 229 (52.9%) identified the physician as the first person to contact, followed by the pharmacist (n = 140; 32.3%); 255 (58.9%) agreed that they trust pharmacists, while 237 (54.8%) agreed that pharmacists have the ability to answer drug- or disease-related questions. Of the 433 respondents, 236 (54.5%) did not expect the pharmacist's role to include monitoring health progress to ensure safe and effective use of medications, and 258 (59.6%) were satisfied with the current pharmacy services. Conclusion: The current study indicated that respondents had overall negative perceptions of community pharmacists, expressed moderate expectations of their role, and viewed the current pharmacy services as slightly positive. These findings highlight the need for designing multifaceted interventions targeting specific areas to advance the community pharmacy practice in Kuwait.

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Section: Introductionmentioning

confidence: 99%

Public Perceptions, Expectations, and Views of Community Pharmacy Practice in Kuwait

2017

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“…Ware et al defined patient satisfaction as ''personal evaluation of health care services and providers'' and viewed it as a multidimensional construct where distinct features of care effect satisfaction differently [2]. The shift toward a patient-centred perspective was driven by research that showed the benefit to both patient health and pharmacy performance alike [1,[3][4][5][6][7][8][9][10][11]. Satisfied patients demonstrate higher compliance with health-care regimens, participate in their own treatment and maintain a relationship with a specific health-care provider which ensures more effective treatment, improved clinical outcomes and enhanced health status [1,3,5].…”

Section: Introductionmentioning

confidence: 99%

Slovenian pharmacy performance: a patient-centred approach to patient satisfaction survey content development

Horvat

Kos

2011

Int J Clin Pharm

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“…Another study on consumers' perceptions of community pharmacy in Portugal found that participants displayed superficial and contradictory ideas about the actual functions of a pharmacist. 3 One of the key challenges for the pharmacy profession is how to demonstrate the potential benefit of having pharmacists' input their knowledge into patient care.…”

Section: Introductionmentioning

confidence: 99%

Is Pharmacy a Knowledge-Based Profession?

Waterfield

2010

American Journal of Pharmaceutical Education

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An increasingly important question for the pharmacy educator is the relationship between pharmacy knowledge and professionalism. There is a substantial body of literature on the theory of knowledge and it is useful to apply this to the profession of pharmacy. This review examines the types of knowledge and skill used by the pharmacist, with particular reference to tacit knowledge which cannot be codified. This leads into a discussion of practice-based pharmacy knowledge and the link between pharmaceutical science and practice. The final section of the paper considers the challenge of making knowledge work in practice. This includes a discussion of the production of knowledge within the context of application. The theoretical question posed by this review, ''Is pharmacy a knowledge-based profession?'' highlights challenging areas of debate for the pharmacy educator.

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Consumers’ perceptions of community pharmacy in Portugal: a qualitative exploratory study

Abstract: Although these results allow for the development of a framework to describe the perceptions of community pharmacy users, further research is needed to determine the prevalence of these and other possible results.

Cited by 59 publications

References 14 publications

Public Perceptions, Expectations, and Views of Community Pharmacy Practice in Kuwait

Public Perceptions, Expectations, and Views of Community Pharmacy Practice in Kuwait

Slovenian pharmacy performance: a patient-centred approach to patient satisfaction survey content development

Is Pharmacy a Knowledge-Based Profession?

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