Consumers' Intention to Adopt Internet Banking : An Indian Perspective

Nagdev, Kritika; Rajesh, Anupama

doi:10.17010/ijom/2018/v48/i6/127835

Cited by 4 publications

(2 citation statements)

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“…Venkatesh et al (2003) Lewis et al (2013) found that PE is one of the most important antecedents for use of technology by instructors in the classroom. Nagdev and Rajesh (2018) demonstrated a significant effect of perceived usefulness of Indian consumers on behavioral intention to use internet banking. Quaosar (2018) and Noutsa et al (2017) found the positive effect of PE in acceptance of HRIS by organizational members.…”

Section: Performance Expectancy and Behavioral Intention For Hrismentioning

confidence: 95%

Factors influencing Use of Human Resource Information System in Nepali Organizations

Tamrakar

Shrestha

2022

J. Bus. Mgt. Res.

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Adoption of Human Resource Information System (HRIS) could be instrumental in gaining competitive advantage to organizations across all sectors. However, the adoption of HRIS is scanty in many organizations, especially in the developing countries. This study attempted to investigate application of Unified Technology Acceptance and Use of Technology (UTAUT) model in the context of adoption of Human Resource Information System (HRIS) in Nepali organizations. It also examined the mediating role of Behavioral Intention for actual use of HRIS. The study further investigated the moderating role of prior exposure for generating actual use of HRIS when behavioral intention already existed. One hundred thirty employees from the Human Resource Unit of different organizations participated in the study. The results showed that three factors - facilitating condition, performance expectancy, and hedonic motivation, generate behavioral intention for adoption of HRIS. The influence of these factors on actual use of HRIS was partially mediated by behavioral intention for adoption. Prior exposure of employees moderated the positive influence of three factors on actual use of HRIS. The implications of the study are discussed and limitations of the study are highlighted.

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Section: Performance Expectancy and Behavioral Intention For Hrismentioning

confidence: 95%

Factors influencing Use of Human Resource Information System in Nepali Organizations

Tamrakar

Shrestha

2022

J. Bus. Mgt. Res.

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“…The study revealed that better quality of service, proper customer service, proper guidelines, and security concerns were important to increase customers' satisfaction and trust. Nagdev and Rajesh (2018) proposed a technology adoption model in internet banking in India. Even here, they found that perceived usefulness, perceived ease of use, trust, and perceived quality were some of the significant determinants of internet banking adoption in India.…”

Section: Literature Review and Conceptual Framework Of The Studymentioning

confidence: 99%

An Empirical Model of Continuance Intention toward Mobile Wallet Services in India

Saibaba¹

2022

Indian Journal of Commerce &Amp; Management Studies

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Purpose: A significant increase in smartphone adoption in India has resulted in consumers availing various services through it. Due to the affordable rates of mobile internet, coupled with various other factors, the demand for mobile wallet services for instance, has surged in the past few years, increasing competition. This study aims to investigate some of the important determinants of continuance intention of mobile wallet customers in India. Methodology: We collected 325 responses through an online survey. We adopted all the measurement items of the variables (i.e. both independent dependent) from extant literature, and modified them to suit our study's purpose. We adopted statistical tools, using IBM SPSS, to empirically validate the proposed research model. Findings: Largely, the results revealed that 'consumer satisfaction' was indeed a major determinant of continuance intention. Besides, perceived ease of use, perceived usefulness, and perceived enjoyment had significant influence on continuance intention too. Implications: This study highlights the need for understanding the significant determinants of continuance intention of using mobile wallets, and it also discusses the need for distinguishing mobile wallet users based on their 'usage intensity', which effectively would help practitioners better understand the market segments, and thereby increase profitability through customer loyalty. Originality: This study is unique, as it not only proposes a research model, measuring the post-adoption behavior of mobile wallet users in India, but also confirms its practical applicability through empirical data validation techniques.

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Analyzing Frauds in Banking Sector and Impact of Internet Banking on Its Customers: A Case Study of Bank of Maharashtra

Bhatt

Kumar

Kumar³

2023

2023 International Conference on Computational Intelligence, Communication Technology and Networking (CICTN)

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Consumers' Intention to Adopt Internet Banking : An Indian Perspective

Cited by 4 publications

References 0 publications

Factors influencing Use of Human Resource Information System in Nepali Organizations

Factors influencing Use of Human Resource Information System in Nepali Organizations

An Empirical Model of Continuance Intention toward Mobile Wallet Services in India

Analyzing Frauds in Banking Sector and Impact of Internet Banking on Its Customers: A Case Study of Bank of Maharashtra

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