Consumers' Continuance Intention Use of Mobile Banking in Jakarta: Extending UTAUT Models with Trust

Saparudin, Mohamad; Rahayu, Agus; Hurriyati, Ratih; Sultan, Mokh. Adib; Ramdan, Asep Muhamad

doi:10.1109/icimtech50083.2020.9211188

Cited by 10 publications

(15 citation statements)

References 31 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…This study contributes to the literature by extending the UTAUT model with perceived environmental knowledge in the context of motivational factors. Earlier studies by Chen, Li, Gan, Fu and Yuan [84], Almetere, et al [162], PARK and AHN [163], Patil, et al [164], Saparudin, et al [165], Wedlock and Trahan [166] discussed and extended the UTAUT model towards the acceptance of different technologies. These studies found the UTAUT model effective in the acceptance and adoption of innovative technology.…”

Section: Hypothesis Relationshipmentioning

confidence: 99%

Consumer Motivation by Using Unified Theory of Acceptance and Use of Technology towards Electric Vehicles

et al. 2021

View full text Add to dashboard Cite

The transport sector is the leading source of growing greenhouse gas (GHG) emissions globally. To consider environmental degradation aspects due to transport, electric vehicles (EVs) have the prospect to lead road transport to electric mobility from conventional petroleum vehicles. Despite various eco-friendly benefits, the EV market penetration ratio is very low, especially in developing countries. The primary reason for low penetration is consumer limited motivation and knowledge about the EVs features. This paper uses a unified theory of acceptance and technology (UTAUT) model to assess consumer motivation and environmental knowledge towards EVs. This research used convenience random sampling to collect data and analyzed the results using the Partial Least Squares (PLS) method on the example of 199 respondents from Malaysia. The study results revealed that factors identified in the motivational context significantly influence consumer intentions to purchase EVs. Perceived environmental knowledge and technophilia have been included in UTAUT from a motivational perspective. Furthermore, a significant relationship between effort expectancy, social influence, technophilia, perceived environmental knowledge, and purchase intention towards electric vehicles has been observed, without performance expectancy. The study findings serve to inform policymakers and automakers to formulate effective marketing strategies to enhance consumer motivation, knowledge, and value creation for EVs in a sustainable era. Ultimately, the policies will help to encourage consumers to buy eco-friendly vehicles that will help reduce transport carbon emissions and attain sustainable development goals (SDGs).

show abstract

Section: Hypothesis Relationshipmentioning

confidence: 99%

Consumer Motivation by Using Unified Theory of Acceptance and Use of Technology towards Electric Vehicles

et al. 2021

View full text Add to dashboard Cite

show abstract

“…The last factor that also affected the intent to continue to use was performance expectancy. It had the least effect compared to other factors [13].…”

Section: Related Workmentioning

confidence: 84%

“…The system that produces great performance, users often want to adopt and benefit from it. Therefore, user acceptance is an important part of success [13]. Researchers in different regions of the world have conducted studies to understand the adoption of mobile banking services using several common technologies and models [14].…”

Section: Introductionmentioning

confidence: 99%

Analysis User Acceptance of Saudi Banks Applications in Qassim Region Using UTAUT

Almutairi

et al. 2022

Comm. Math. Appl.

View full text Add to dashboard Cite

M-Banking is a mobile technology innovation that is compatible with banking financial services. This study aims to determine the factors that affect the customer's acceptance of using mobile banking services. The UTAUT model was used in this study. The data collection process was carried out through a hard copy and electronic questionnaire through which 318 usable answers were collected from users of mobile banking services in the Qassim region in the Kingdom of Saudi Arabia. The study results indicate that there is a statistically significant relationship between performance expectancy and behavioral intention to use. The results, statistically speaking, demonstrate the factors that affect the customer's adoption of mobile banking services. The performance expectancy factor was the most influencing factor on the intention to use mobile banking services in Qassim.

show abstract

“…The application is declared a failure if the user does not use the application. User acceptance is the user's agreement to use technology as evidenced by the growing use of technology designed to support work [2]. Lack of acceptance of an application is an obstacle in implementing new applications.…”

Section: Introductionmentioning

confidence: 99%

Analysis of Salesperson Behavior on Using Retailer App (Case Study: Indosat Ooredoo Hutchison)

Aziz¹,

Napitupulu²

2022

Journal-ISI

View full text Add to dashboard Cite

The evolution of information technology affects many organizations in Indonesia, especially telco companies. Indosat Ooredoo Hutchison or more commonly known as PT Indosat, Tbk. or Indosat, a telco company in Indonesia has implemented a mobile application called Simpel for use by the salespeople to sell products. Currently, the app has been used by 60% of the users for less than 10 transactions in a month which resulted in only 9% of total revenue generated by the retailer app. This occurrence gave a challenge for Indosat to manage and increase the transaction count in the aforesaid app. This study aimed to analyze the factors influencing a salesperson’s decision to more frequently use Simpel to sell products. Every telco company can learn from this research to enhance app features better. The analysis is based on human behavior in information systems environment. The combination of UTAUT and other variables was used in this study. The total sample was obtained from 467 respondents who registered and used the app. Analysis were conducted using the structural equation models to learn the impact that performance expectancies, effort expectancies, social influence, facilitation conditions, and quality of sales applications have towards behavioral intention to use mobile app; and to learn the impact of behavioral intention, social influence, and facilitating conditions towards improving the sales app usage behavior.

show abstract

Consumers' Continuance Intention Use of Mobile Banking in Jakarta: Extending UTAUT Models with Trust

Cited by 10 publications

References 31 publications

Consumer Motivation by Using Unified Theory of Acceptance and Use of Technology towards Electric Vehicles

Consumer Motivation by Using Unified Theory of Acceptance and Use of Technology towards Electric Vehicles

Analysis User Acceptance of Saudi Banks Applications in Qassim Region Using UTAUT

Analysis of Salesperson Behavior on Using Retailer App (Case Study: Indosat Ooredoo Hutchison)

Contact Info

Product

Resources

About