Consumer vulnerability during mobility service interactions: causes, forms and coping

Echeverri, Per; Salomonson, Nicklas

doi:10.1080/0267257x.2019.1568281

Cited by 59 publications

(93 citation statements)

References 64 publications

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“…Another component of the PMT, coping appraisal, includes perceived response efficacy and self-efficacy, allowing an individual to assess the potency of one’s response. Coping appraisal represents the belief of the individual regarding his/her ability to properly respond to threatening situations [ 22 , 23 ]. Coping appraisal consists of response efficacy and self-efficacy.…”

Section: Introductionmentioning

confidence: 99%

Determinants of Consumers’ Online/Offline Shopping Behaviours during the COVID-19 Pandemic

Moon

Choe

Song

2021

IJERPH

125

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The COVID-19 pandemic has wreaked havoc in Korean society since the end of 2019. Unlike prior to the pandemic, when online and offline activities were conducted side-by-side, many aspects of consumers’ daily lives are only conducted online, especially shopping and meetings. This study analysed the characteristics of consumers who have used offline shopping channels during the pandemic. In addition, participants were asked how often they will use online and offline shopping channels after society stabilizes from COVID-19 in order to analyse what determinants will be used to select either online or offline shopping channels after the pandemic. This study will contribute to provide a deeper understanding of the consumption patterns of consumers (online vs. offline) during times of deep external impact, such as a pandemic.

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Section: Introductionmentioning

confidence: 99%

Determinants of Consumers’ Online/Offline Shopping Behaviours during the COVID-19 Pandemic

Moon

Choe

Song

2021

IJERPH

125

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“…In response to this, a body of consumer research has emerged (i.e., Baker, 2006;Mason and Pavia, 2006;Mason, 2012, 2014;Beudaert et al, 2016Beudaert et al, , 2017Beudaert, 2018;Echeverri and Salomonson, 2019), offering more personal understandings of the lived realities of impairment and disability.…”

Section: Social Model Of Disabilitymentioning

confidence: 99%

“…Reeve (2004) continues that social interaction can disempower those with impairment, resulting in them feeling like visitors in an able-bodied society, and creating feelings of shame, vulnerability and invalidation (Reeve, 2004). Echeverri and Salomonson's (2019) Internalised oppression stems from the internalisation of the "prejudices and stereotypes held by the non-disabled majority" (Reeve, 2002, 496). Reeve (2002) perceives ableism to domineer consumers living with impairment, in turn affecting their sense of empowerment and self-value.…”

Section: Psycho-emotional Model Of Disabilitymentioning

confidence: 99%

“…The "huffs and puffs" towards Miles, coupled with the angry stares towards Hannah and her family, are examples of "paralinguistic respirations" (Echeverri and Salomonson, 2019), that demonstrate fellow passengers' frustration and displeasure at consumers living with impairment (Table 2 offers further examples). It is arguable that all in society are subject to such respirations.…”

Section: Social Interaction: "I Have One Just Like That At Home"mentioning

confidence: 99%

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Psycho-emotional disability in the marketplace

Higgins

2020

EJM

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Purpose Through adoption of the psycho-emotional model of disability, this study aims to offer consumer research insight into how the marketplace internally oppresses and psycho-emotionally disables consumers living with impairment. Design/methodology/approach This paper draws insight from the interview data of a wider two-year interpretive research study investigating access barriers to marketplaces for consumers living with impairment. Findings The overarching contribution offers to consumer research insight into how the marketplace internally oppresses and psycho-emotionally disables consumers living with impairment. Further contributions offered by this paper: unearth the emotion of fear to be central to manifestations of psycho-emotional disability; reveal a broader understanding of the marketplace practices, and core perpetrators, that psycho-emotionally disable consumers living with impairment; and uncover psycho-emotional disability to extend beyond the context of impairment. Research limitations/implications This study adopts a UK-only perspective. However, findings uncovered that the model of psycho-emotional disability has wider theoretical value to marketing and consumer research beyond the context of impairment. Practical implications The insight offered into the precise marketplace practices that disable consumers living with impairment leads this paper to call for a revising of disability training within marketplace and service contexts. Originality/value Extending current consumer research and consumer vulnerability research on disability, the empirical adoption of the psycho-emotional model of disability is a fruitful framework for extrapolating insight into marketplace practices that internally oppress and psycho-emotionally disable consumers living with impairment.

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“…While consumer vulnerability is a mature topic in transformative consumer research, low‐literate consumers and their level of vulnerability remain an underrepresented topic in consumer research (Davis & Ozanne, ; Hamilton, Dunnett, & Piacentini, ). Based on the work of Baker et al () and Echeverri and Salomonson (), we define consumer vulnerability as a state of powerlessness given the lack of control and agency associated with low literacy in consumption contexts which negatively affect his/her persona, social self‐perception and consumption goals. This definition indicated a loss of consumer welfare arising from vulnerability (Shi, Jing, Yang, & Nguyen, ).…”

Section: The Vulnerability Juxtapositionmentioning

confidence: 99%

Low literacy, policy and consumer vulnerability: Are we really doing enough?

Stewart

Yap

2020

Int J Consumer Studies

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A perennial issue in transformative consumer research and public policy is the plight of low‐literate vulnerable consumers. Low‐literate consumers have been observed misinterpreting labels, misusing products and purchasing the wrong item, which leads to devastating outcomes as they continue to make poor decisions out of ignorance. Based on a thorough review of past studies on consumer literacy and vulnerability, we explore how stigma and attribution operate as underlying mechanisms for influencing how low‐literate consumers behave in the marketplace. This paper problematises blanket statements that all low‐literate consumers are vulnerable and addresses the possibility that universal policy actions may inadvertently create further marginalization for those it is meant to protect. Our paper contributes by introducing a new typology of low‐literate consumer vulnerability to challenge conventional understandings of who the vulnerable consumers are in relation to their literacy level and actual marketplace behaviour. From a policy standpoint, the insights gained from our review speak to the need for differentiating low‐literate consumers in terms of their status of vulnerability, which inform public policy initiatives and effective consumer education for their empowerment and protection.

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Consumer vulnerability during mobility service interactions: causes, forms and coping

Cited by 59 publications

References 64 publications

Determinants of Consumers’ Online/Offline Shopping Behaviours during the COVID-19 Pandemic

Determinants of Consumers’ Online/Offline Shopping Behaviours during the COVID-19 Pandemic

Psycho-emotional disability in the marketplace

Low literacy, policy and consumer vulnerability: Are we really doing enough?

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