Consumer Trust in Information Sources

Love, Brad; Mackert, Michael; Silk, Kami J.

doi:10.1177/2158244013492782

Cited by 13 publications

(5 citation statements)

References 77 publications

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“…Receiving information can affect the public's knowledge about perceived risk, thereby influencing their decisions to adopt protective measures [31,32]. However, public response to communication efforts may be shaped less by explanations of uncertainty than by trust in the parties involved [25,33]. It is, therefore, important to understand how the public perceives the situation and to what degree they trust different agents that inform them about uncertainty resulting from the COVID-19 pandemic [31,34].…”

Section: Introductionmentioning

confidence: 99%

Consumers’ Fears Regarding Food Availability and Purchasing Behaviors during the COVID-19 Pandemic: The Importance of Trust and Perceived Stress

2020

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The present study aimed to investigate whether trust in circulating information and perceived stress are predictors of consumers’ fear of limited access to food as well as predictors of food purchase behaviors during the COVID-19 pandemic. The computer-assisted web interviewing (CAWI) technique was used to collect data from 1033 Polish adults in March 2020. Logistic regression was used to estimate the likelihood of fear of limited access to food and the likelihood of purchase of larger amounts of food than usual. The likelihood of experiencing fear of limited access to food increased by 16% with higher perceived stress, by 50% with higher trust in “Mass media and friends”, and by 219% with perceived changes in food availability in the previous month. Trust in “Polish government institutions” decreased the chance of experiencing such fears by 22%. The likelihood of purchasing larger quantities of food than usual increased by 9% with higher perceived stress, by 46% with higher trust in “Mass media and friends”, by 81% with perceived changes in food availability in the last month, and by 130% with fears of limited access to food as the pandemic spreads. Government institutions may have difficulty in disseminating pandemic-related recommendations through media, not only due to relatively low trust people have in media organizations but also due to the increasing likelihood of the occurrence of both fears regarding food availability and panic-stricken food-buying behaviors with increase in trust in this source of information. Therefore, it is necessary to develop interventions that will reduce perceived stress and improve the trust in information from reputable sources.

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Section: Introductionmentioning

confidence: 99%

Consumers’ Fears Regarding Food Availability and Purchasing Behaviors during the COVID-19 Pandemic: The Importance of Trust and Perceived Stress

2020

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“…Trust can be defined as "the willingness of a party to be vulnerable to the actions of another party based on the expectation that the other will perform a particular action important to the trustor, irrespective of the ability to monitor or control that other party" (Mayer el al., 1995). Scientists divide trust into four conceptual categories (McKnight and Chervany, 2001;Tsai et al, 2010;Love et al, 2013;Lam et al, 2018;Bachmann and Inkpen, 2011;Benson et al, 2019): (1) trust belief, (2) trust intention, (3) institutional based trust, (4) general trust. The survey which results are presented in this paper was conducted in Poland in January 2020.…”

Section: Discussionmentioning

confidence: 99%

“…Scientists divide trust into four conceptual categories (McKnight and Chervany, 2001; Tsai et al. , 2010; Love et al. , 2013; Lam et al.…”

Section: Discussionmentioning

confidence: 99%

Consumers attitude toward lack of food safety

Niewczas-Dobrowolska

2022

BFJ

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PurposeFood safety is an important characteristic of food, because it influences health. Perception of food hazards is a complex issue. Consumers have different perceptions regarding the probability of a hazard occurring in different food groups. If a hazard appears in the food, it has severe consequences. This is not only because of the negative impact on health and life but also because of the entire economy and image of producers.Design/methodology/approachA survey using the Computer-Assisted Web Interviewing method was conducted in January 2020 in Poland with 2,000 respondents to collect information about consumers' perception of food safety and lack of food safety.FindingsIt was shown that this perception depends mainly on gender and the decisiveness on food purchase. The similarity of the country from which the hazard comes as well as the scientists' knowledge about the hazard influences hazard perception by consumers. If a hazard appears in food, it has serious consequences for consumers, food chain actors, public finance and so on. The occurrence of food hazards causes consumers to stop buying this food product.Originality/valueThis study provides interesting information about consumers' perception of the lack of food safety. These results can be used by food producers and food safety authorities. The results also provide input information for further research on the perception of food safety in various types of food products.

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“…Approaches to solving the problems resulting from multiparadigm or multidisciplinary big data rely on the assumption that different theories can have a multiparadigmatic or multidiscipline perspective. At least for multidiscipline perspectives, such theories can be found in social research, notably an interdisciplinary theory of coordination (Malone and Crowston 1991), an interdisciplinary model of school absenteeism (Kearney 2008), an interdisciplinary model of consumer trust (Love, Mackert, and Silk 2013), and an interdisciplinary privacy and communication model (Bräunlich et al 2021). Such theories could be used as models to develop interdisciplinary theories based on big data.…”

Section: Big Data and Standards For Evaluating Theoriesmentioning

confidence: 99%

We Have Big Data, But Do We Need Big Theory? Review-Based Remarks on an Emerging Problem in the Social Sciences

Astleitner

2023

Philosophy of the Social Sciences

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Big data represents a significant challenge for the social sciences. From a philosophy-of-science perspective, it is important to reflect on related theories and processes for developing them. In this paper, we start by examining different views on the role of theories in big data-related social research. Then, we try to show how big data is related to standards for evaluating theories. We also outline how big data affects theory- and data-based research approaches and the process of theory building. Discussions include a summary of lines of reasoning, limitations, and a proposal for future developmental steps.

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Consumer Trust in Information Sources

Cited by 13 publications

References 77 publications

Consumers’ Fears Regarding Food Availability and Purchasing Behaviors during the COVID-19 Pandemic: The Importance of Trust and Perceived Stress

Consumers’ Fears Regarding Food Availability and Purchasing Behaviors during the COVID-19 Pandemic: The Importance of Trust and Perceived Stress

Consumers attitude toward lack of food safety

We Have Big Data, But Do We Need Big Theory? Review-Based Remarks on an Emerging Problem in the Social Sciences

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