Consumer satisfaction with primary care provider choice and associated trust

Abstract

Background: Development of managed care, characterized by limited provider choice, is believed to undermine trust. Provider choice has been identified as strongly associated with physician trust. Stakeholders in a competitive healthcare market have competing agendas related to choice. The purpose of this study is to analyze variables associated with consumer's satisfaction that they have enough choice when selecting their primary care provider (PCP), and to analyze the importance of these variables on provider trust.

Determinants of Consumer Satisfaction of Health Care in Ghana: Does Choice of Health Care Provider Matter?

“…Econometric analysis has been applied extensively to consumer or customer satisfaction related to health care delivery (Chu-Weininger and Balkrishnan, 2006;Margolis, et al 2003;Bara et al 2002;Derose, 2001;Hoerger et al 2001;Fredrik, 2000;Qatari and Haran, 1999). Due to the ordinal nature of the dependent variable; the level of satisfaction associated with the use of an alternative health care which takes on the values 1-5, with 1 being the least and 5 the best, the appropriate model is the ordered logit model (Bara et al 2002;Derose, 2001;Fredrik, 2000).…”

Older patients and their GPs: shared decision making in enhancing trust

“…55 The particular influence of other factors on associations between patients' trust is highlighted, and the facilitation of shared decision making, with respect to older patients and the GP. Continuity of care, 56,57 and patient choice for a GP-patient 'match', 51,58 have been associated with patients' trust. Continuity with an available, approachable GP is particularly valued by older patients.…”

“…21,48 Firstly, some patients apply their perceived involvement paradoxically, by making a choice to let their trusted doctor make the clinical decisions. 49 Secondly, the provision of explanation and choice to the patient, previously associated with patients' trust, 50,51 was reported to be a method of involvement, forming the 'information giving' part of the process recognised in the literature. 20 Finally, a trusting GP-patient relationship increased the likelihood that participants would return to the GP, for a retrospective discussion of a decision made independently by themselves.…”

Patients’ Trust in Physiciants as an Antecedent of Satisfaction with Medical Servcies

“…Figure 1. Conceptual model -relations among key studied categories in the patient-physician relationship Source: own work base on the literature (Mandlik et al, 2014;Lee, Lin, 2011;Chang et al, 2013;Chu-Weininger, Balkrishman, 2006 Satisfaction resulting from a patient's meeting with a physician is without a doubt a desirable status, since it generates a series of additional benefits for both parties of the relationship, and even for the entire health care system (Elleuch, 2008). As research results demonstrate, one of the factors affecting the level of satisfaction is trust in physicians (Bigne, Blesa, 2003).…”