Consumer response to the new normal: examining the role of anticipated recovery, smart governance and prosocial behavior in driving satisfaction
Amandeep Dhir,
Arun Madanaguli,
Fauzia Jabeen
et al.
Abstract:Purpose Drawing on the stimulus–organism–response framework, this study examined the environmental stimuli driving tourists' internal, or organismic, states. In addition, the authors investigated the association of the identified organismic variables with the response variables during the COVID-19 pandemic. Specifically, the study examined how the associations between tourists' anticipation of recovery and the national government's smart governance, on one hand, and tourists' desire to travel domestically, the… Show more
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