Consumer protection in licensed online gambling markets in France: the role of responsible gambling tools

Marionneau, Virve; Järvinen-Tassopoulos, Johanna

doi:10.1080/16066359.2017.1314464

Cited by 28 publications

(25 citation statements)

References 31 publications

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“…They reported that 45 sites (90%) offered players the opportunity to voluntarily set monetary spending limits. Marionneau and Järvinen-Tassopoulos (2017) reviewed consumer protection among all 18 licensed online operators in France and all 18 of the operators offered monetary betting limits as well as deposit limits. Calvosa (2017) reviewed ten regulated online gambling sites in Italy and reported that all ten had the mandatory requirement for players to choose a monetary deposit limit before they could play.…”

Section: Discussionmentioning

confidence: 99%

An Empirical Study of the Effect of Voluntary Limit-Setting on Gamblers’ Loyalty Using Behavioural Tracking Data

Auer¹,

Hopfgartner²,

Griffiths

2019

Int J Ment Health Addiction

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Online gambling has become increasingly popular over the past decade as has research using behavioural tracking (player account) data. To date, there is no study that has empirically investigated the effects of responsible gambling tools on loyalty. In the present study, the effect of voluntary limit-setting on player loyalty was evaluated over time using tracking data provided by an online gambling operator. More specifically, the authors were given access to an anonymised dataset of 175,818 players who had placed at least one bet or gambled at least once during January 2016 to May 2017 at the online gambling operator Kindred. The average age of the players was 31 years, and overall 18,484 of the players were female (10.5%). The dataset comprised a 20% random sample of the total player population of Kindred. In each of ten playing intensity groups, the percentage of active players in the first quarter of 2017 was higher in the group of players who had set voluntary money limits in the first quarter of 2016 compared to players that did not (suggesting players that set voluntary spending limits are more loyal compared to those who do not). The implications of these findings are discussed.

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Section: Discussionmentioning

confidence: 99%

An Empirical Study of the Effect of Voluntary Limit-Setting on Gamblers’ Loyalty Using Behavioural Tracking Data

Auer¹,

Hopfgartner²,

Griffiths

2019

Int J Ment Health Addiction

View full text Add to dashboard Cite

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“…Despite Internet gambling being widely available, there is remarkably little theoretical or empirical research to inform on the most effective interventions to minimise harms in the form of consumer protection tools (Blaszczynski, Parke, Parke, & Rigbye, 2014;Harris & Griffiths, 2017;Ladouceur et al, 2017;Lucar, Wiebe, & Philander, 2012). The limited information available suggests that few Internet gamblers engage with these tools (Marionneau & Järvinen-Tassopoulos, 2017). UK surveys suggest that 9% of gamblers have used financial limit setting tools and 3% have taken selftests or used time outs.…”

Section: The Provision Of Consumer Protection Tools By Gambling Operamentioning

confidence: 99%

Use of Consumer Protection Tools on Internet Gambling Sites: Customer Perceptions, Motivators, and Barriers to Use

et al. 2019

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“…Only one operator had spending limits by product type. Marrionneau and Järvinen-Tassopolous (2017) reviewed consumer protection among all 18 licensed online operators in France. All 18 of the operators offered betting limits as well as deposit limits.…”

Section: Empirical Studies On Limit Setting In Gamblingmentioning

confidence: 99%

Global Limit Setting as a Responsible Gambling Tool: What Do Players Think?

Auer¹,

Reiestad²,

Griffiths

2018

Int J Ment Health Addiction

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Many companies offer tools to help their clientele gamble more responsibly. Such tools include pre-commitment facilities where the gambler can set voluntary time and money limits. However, empirical evidence is lacking as to whether voluntary or mandatory limit setting has any positive impact on subsequent gambling behavior and whether such measures are of help to high-intensity and/or problem gamblers. In the present study, 2352 gamblers who had played games with Norsk Tipping (NT), the Norwegian Government-owned gambling operator, were surveyed after NT had introduced a mandatory global loss limit across its gaming portfolio. The survey included questions relating to whether players had heard about the new global loss limits, their attitudes towards limit setting, whether they found the global limits personally relevant, the most important reasons for setting the limits, and whether they gambled elsewhere if they reached their loss limits. Findings demonstrated that three-quarters of the sample were aware the new global loss limit had been introduced, two-thirds of the sample knew how to set limits on their gambling, and four-fifths of the sample had a positive attitude towards the global loss limit. Very few gamblers played with other operators after they had reached their spending limits. It is concluded that the introduction of a global loss limit had a positive impact among Norsk Tipping's clientele and the implications for the present findings are discussed.Int J Ment Health Addiction

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Consumer protection in licensed online gambling markets in France: the role of responsible gambling tools

Cited by 28 publications

References 31 publications

An Empirical Study of the Effect of Voluntary Limit-Setting on Gamblers’ Loyalty Using Behavioural Tracking Data

An Empirical Study of the Effect of Voluntary Limit-Setting on Gamblers’ Loyalty Using Behavioural Tracking Data

Use of Consumer Protection Tools on Internet Gambling Sites: Customer Perceptions, Motivators, and Barriers to Use

Global Limit Setting as a Responsible Gambling Tool: What Do Players Think?

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