Consumer perceptual mapping towards e-banking channel: (A study of bank BRI customer in Indonesia)

Giri, Refi Rifaldi Windya; Santoso, Bagus Rahmat; Mustikasari, Ati; Bratawisnu, Made Kevin

doi:10.1109/icoict.2017.8074686

Cited by 4 publications

(3 citation statements)

References 11 publications

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“…Although this is still an early stage for internet banking research in Indonesia, the observations revealed some useful findings about the role that culture plays in the user behaviour and adoption of internet banking in the country. The perceptions of internet banking are not significantly influenced by the cultural values of individuals in Indonesia [16].…”

Section: Discussionmentioning

confidence: 92%

Internet Banking Adoption Analysis in Medan and Bandung City using the Unified Theory of Use and Acceptance of Technology (UTAUT) Model with Culture as Moderator

Giri¹,

Wanda²,

Irawan³

2019

Proceedings of the 1st International Conference on Economics, Business, Entrepreneurship, and Finance (ICEBEF 2018)

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The number of internet users increase in Indonesia. Seeing this potential, many banks in Indonesia were intensified to promote online banking services by using internet media called the Internet banking. This study uses a model of technology acceptance UTAUT and add Hofstede culture as moderator. The study was conducted by distributing questionnaires in Medan and Bandung with a number of 305 respondents who use internet banking. The sampling technique used in this study is convenience sampling. The results showed that: (1) Utility and Effort Expectancy are the most influence construct on behavioral intention of using internet banking (behavioral intention). (2) Culture Hofstede (Masculinity, Uncertainty Avoidance, Individualism and Power distance) has no effect as moderators. (3) Behavioral Intention to Use Behavior has the most significant effect in this study.

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Section: Discussionmentioning

confidence: 92%

Internet Banking Adoption Analysis in Medan and Bandung City using the Unified Theory of Use and Acceptance of Technology (UTAUT) Model with Culture as Moderator

Giri¹,

Wanda²,

Irawan³

2019

Proceedings of the 1st International Conference on Economics, Business, Entrepreneurship, and Finance (ICEBEF 2018)

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“…Other previous research say that Internet banking was placed differently on perceptual map. Mostly for ebanking they have been perceive as secure and easy to use [19].…”

Section: Discussionmentioning

confidence: 99%

What Factors Influence the Behaviour Intention of the Internet Banking

Giri¹,

Yosfi²,

Hendayani³

2019

Proceedings of the 1st International Conference on Economics, Business, Entrepreneurship, and Finance (ICEBEF 2018)

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Internet banking is one prove of the increasing technology development and become the innovation in technology that should follow and adopt by the user. The purpose of this study is to investigate what factors that can influence the behavior intention of the internet banking user in the big city in Indonesia with the technology adoption model that adopted from J.-Cu. The collected from 258 respondents with purposive sampling method. The study found that self-efficacy is a strong determinant that affects perceived ease of use, which directly or indirectly affects behavioral intention using internet banking. Structural assurances are strong determinants that influence trusts, which can increase the behavioral intention of using internet banking. And system quality is a powerful determinant of perceived usefulness, which directly or indirectly can affect the behavioral intention using internet banking. This study shows the effect of behavioral intention from the influence of perceived usefulness factor, perceived ease of use, and trust.

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“…Future examinations are required, notwithstanding utilizing other multivariate procedures that would likewise have the option to include different properties that are progressively compelling. High complexity and low security is the major drawback for the previous systems [3].In Thailand, it has driven more shoppers to lead money related exchanges and other financial exercises on their cell phones. In any case, buyer trust assumes a significant job in the improvement of long-haul connections in the online condition among banks and their clients.…”

Section: Literature Surveymentioning

confidence: 99%

Certain Investigations on Bank Customer and Relationship Improvement using Machine Learning

Duela¹,

Sara²

2021

Proceedings of the Fist International Conference on Advanced Scientific Innovation in Science, Engineering and Technology, ICA

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Visual information investigation includes utilizing present-day P.C. illustrations and show instruments to investigate information. The utilization of such visual research techniques has gotten progressively across the board all through the sociologies. This proposed framework centres around client information in business banks and expects to utilize visual portrayals and connection strategies to give another vision of client relationship the board or customer relationship management (CRM).Features of the discoveries incorporate that consumer loyalty has a remarkable positive impact on client dedication in the financial assistance industry, particularly with the salary improving, the connection between them turns out to be increasingly robust. At last, recommendations are advanced on the most proficient method to enhance consumer loyalty and increment client dedication. They are continually vigilant for utilizing them to improve their business advantages, for example, right item advancement to right sort of clients, typical usage of self-administration channels, diminished visits to branches for money exchanges, etc. Select Bank's analysis of bank customer awareness about who to bank financing, credit to give something constraints. In addition, it can make the guarantor to show signs of improvement in their potential and existing customers to understand. As customers analyze is significantly essential for such activities, analysis of a client to create a clear framework for banks. The central aspect of this study is to use the used dataset (labelled) and to create a new label as the target for classification, which reduces the clustering execution time and gets the best accuracy results. The data set ('default of credit card clients) is obtained from the archive of UCI (University of California, Irvine) M.L. Repository.

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Consumer perceptual mapping towards e-banking channel: (A study of bank BRI customer in Indonesia)

Cited by 4 publications

References 11 publications

Internet Banking Adoption Analysis in Medan and Bandung City using the Unified Theory of Use and Acceptance of Technology (UTAUT) Model with Culture as Moderator

Internet Banking Adoption Analysis in Medan and Bandung City using the Unified Theory of Use and Acceptance of Technology (UTAUT) Model with Culture as Moderator

What Factors Influence the Behaviour Intention of the Internet Banking

Certain Investigations on Bank Customer and Relationship Improvement using Machine Learning

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