Consumer Organisations and the Social Resilience of Markets

Nessel, Sebastian

doi:10.1007/978-3-658-13328-3_6

Cited by 1 publication

(2 citation statements)

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“…According to this reasoning, I suggest that it is less the monitoring of consumer law but rather the backing of legitimate consumer expectations that explains consumer associations' role in trust-building, either by providing consumer information or by indirectly influencing firm strategies through product evaluations. The first, direct mechanism may be conceptualised as backing the exit strategy of consumers and the second as backing the voice strategy of consumers by enhancing their collective voice (Nessel, 2016b).…”

Section: Discussionmentioning

confidence: 99%

“…Karpik restricts his analysis to cultural products and personal services. Yet his ideas can also be applied to ‘standard products’ or ‘standard markets’ such as consumer goods or their markets (Nessel, 2016a, 2016b), which are of interest in this article. In standard markets, it is particularly consumer associations, by means of comparative product testing, or public authorities, by means of guarantee rules or labelling schemes, that reduce uncertainty and establish a minimum threshold of trust in product qualities.…”

Section: Trust In Markets: An Economic Sociological Perspectivementioning

confidence: 99%

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Political structures and trust in markets: A comparative examination of consumer trust in 28 EU member states and the effects of consumer policy on trust

Nessel

2021

Journal of Sociology

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A central tenet of the New Economic Sociology is that trust is a central factor in the sound functioning of markets. Previous research has mainly used a national-scale network approach to argue that personal relations generate trust in market relations. In contrast, this article shows, from a comparative perspective, how political structures influence consumer trust. First, using aggregate data, it shows how consumer trust in markets varies across the 28 European Union (EU) member states. Second, it uses regression models to examine the effects of varying levels of political embeddedness on consumer trust, taking consumer policy as a proxy. The results support the view that it is not only personal relations that generate trust in market relations but also political structures. This argument echoes institutional economic sociological approaches, and it adds to them a trust dimension. It furthermore encourages a more finely grained comparative analysis to better account for the effects of social macrostructures on trust.

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Section: Discussionmentioning

confidence: 99%

Section: Trust In Markets: An Economic Sociological Perspectivementioning

confidence: 99%