Consumer health information on the Web: The relationship of visual design and perceptions of credibility

Robins, David; Holmes, Jason; Stansbury, Mary

doi:10.1002/asi.21224

Cited by 89 publications

(70 citation statements)

References 20 publications

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“…However, most of previous studies regarding credibility issues have been either based on or focused on younger generations' (e.g., college students or high school students) perceptions [9][10][11][12]; other studies have been conducted with the general population, consisting of a wide range of age groups [13][14][15]. Even though some studies have focused on OAs' credibility assessment of online health information, they tended to focus on the factors responsible for OAs' distrust in online information [5,7], rather than looking into the underlying dimensions and structures of their perceptions of credibility markers on health-related websites.…”

Section: Problem Statementmentioning

confidence: 99%

What makes online health information credible for older adults?

Choi

2013

CHI '13 Extended Abstracts on Human Factors in Computing Systems

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This paper reports on an exploratory study aimed to collect preliminary data on the credibility assessment of health-related online resources by older adults (OAs), which then would be used to develop a populationspecific survey instrument and controlled experiments. The paper defines a methodology and reports on preliminary findings on how credibility markers (i.e., cues) play a positive or negative role in OAs' credibility assessment of health-related websites. Nineteen participants in the semi-structured interviews seemed to perceive health-related websites as most credible when they provided unbiased information, whereas most of the participants showed strong hostilities to advertisements on the websites. The paper also outlines future research directions.

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Section: Problem Statementmentioning

confidence: 99%

What makes online health information credible for older adults?

Choi

2013

CHI '13 Extended Abstracts on Human Factors in Computing Systems

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“…However, it did not assess aspects which contribute to written information accessibility other than readability. For example, visual design, which has been shown to influence perceptions of credibility (Robins et al, 2010), was not assessed. Several aspects of information accessibility are difficult to quantify and highly variable but nonetheless an integral part of internet information accessibility.…”

Section: Limitationsmentioning

confidence: 99%

“…They do not systematically read disclaimers or know the authors or owners of the internet websites they visit (Eysenbach & Köhler, 2002). Visual design also influences their information credibility judgements (Robins et al, 2010).…”

Section: Introductionmentioning

confidence: 99%

Quality and readability of English-language internet information for adults with hearing impairment and their significant others

Laplante-Lévesque¹,

Brännström²,

Andersson³

et al. 2012

International Journal of Audiology

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Keywordshearing impairment, hearing aids, internet health information, health information quality, health information readability A. Laplante-Lévesque et al. 2 AbstractObjective: This study evaluated the quality and readability of English-language internet information for adults with hearing impairment and their significant others.Design: Two keyword pairs (hearing loss and hearing aids) were entered into five country-specific versions of the most commonly used internet search engine in May 2011.Sample: For each of the 10 searches, the first 10 relevant websites were included. After removing duplicates, a total of 66 websites were assessed. Their origin (commercial, non-profit organization, or government), date of last update, quality (Health On the Net -HON-certification and DISCERN scores), and readability (Flesch Reading Ease Score, Flesch-Kincaid Grade Level Formula, and Simple Measure Of Gobbledygook) were assessed.Results: Most websites were of commercial origin and had been updated within the last 18 months. Their quality and readability was highly variable. Only 14% of the websites had HON certification. Websites that were of non-profit organization origin had significantly higher DISCERN scores. Readability measures show that on average, only people with at least 11-12 years of education could read and understand the internet information presented.Conclusions: Based on these results, this article provides a list of recommendations for website developers and clinicians wishing to incorporate internet information into their practice. internet information 3

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“…Next, the information pointed information structure [2]. The following Table 1 shows a number of other determining factors.…”

Section: Precedent Researchmentioning

confidence: 99%

The Relationship of UX and Perceptions of Credibility

Kim

2016

IJAE

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Social Commerce Sites has proliferated on the Mobile Web and Mobile App. However, because virtually anyone can publish this type of information on the Web, consumers cannot always rely on traditional credibility cues such as reputation of a journal. Instead, they must rely on a variety of cues, including visual presentation, to determine the veracity of information. This study demonstrates that users make a judgment of mobile sites' credibility not by contents but by user experiences. Most important factor of user experiences is the visual design and the next is information structure. Brand recognition is also one of user experiences, but users are not always depend on a brand recognition when choosing favorite sites.

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Consumer health information on the Web: The relationship of visual design and perceptions of credibility

Cited by 89 publications

References 20 publications

What makes online health information credible for older adults?

What makes online health information credible for older adults?

Quality and readability of English-language internet information for adults with hearing impairment and their significant others

The Relationship of UX and Perceptions of Credibility

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