Consumer-Focused Strategies of Innovative Hospitals: The Role of Complementary Therapies

Chiropractic Integration into Private Sector Medical Facilities: A Multisite Qualitative Case Study

“…Data collection included semi-structured interviews with facility stakeholders, a structured data table on background information completed by the lead DC, and review of archival material (e.g., policies, procedures, marketing/educational handouts). Interview guides were based on previous research by team members 29,30 with content tailored to stakeholder role. Questions for administrative and clinical staff asked for detailed information about original context, clinic planning and implementation, clinic characteristics, care processes, program and financial impacts, and patient outcomes.…”

Organizational and Individual Perspectives on Caring in Hospitals

“…What are the elements of a caring, humanistic hospital experience? Christianson et al (2007) describe environmental design, complementary therapies, spiritual support, and a more personalized relationship between nurses and patients as components of a strategy employed by hospitals to reinvent the patient experience. Others have focused on the caring, compassionate element of hospital care as the most essential element -one critical for changing and improving the hospital experience (Chapman, 2006).…”