2022
DOI: 10.46656/access.2023.4.1(8)
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Consumer expectations and real experiences: case of Ukrainian tourists in Turkey

Abstract: Objectives:The issues and approaches to the analysis of the opinions of consumers of tourism services in Turkey are considered. Customer surveys can be conducted both before and after their service. Methods/Approach: Accordingly, preliminary estimates and opinions of customers can be obtained reflecting their expectations and actual estimates after they receive travel services. It is of interest to compare these two groups of assessments, which makes it possible to both adjust preliminary advertising and marke… Show more

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Cited by 2 publications
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“…The influence of tourism companies, as the principal manufacturers of a tourist product, on local economic development, at the level of territorial communities and regions, in one respect, is determined by the increase in budgetary tax revenues (including the boost of the tourist tax). At the same time, tourism development directly affects business evolution in hospitality (hotel, restaurant, and entertainment industry), transport, retail trade, local industries etc., the business entities of which, in turn, increase tax revenues to the budget and create jobs for community residents (Dorokhov et al, 2023). All this makes it possible to fulfil the main goals of the sustainable development of a country (Ukraine 2030.…”
Section: Resultsmentioning
confidence: 99%
“…The influence of tourism companies, as the principal manufacturers of a tourist product, on local economic development, at the level of territorial communities and regions, in one respect, is determined by the increase in budgetary tax revenues (including the boost of the tourist tax). At the same time, tourism development directly affects business evolution in hospitality (hotel, restaurant, and entertainment industry), transport, retail trade, local industries etc., the business entities of which, in turn, increase tax revenues to the budget and create jobs for community residents (Dorokhov et al, 2023). All this makes it possible to fulfil the main goals of the sustainable development of a country (Ukraine 2030.…”
Section: Resultsmentioning
confidence: 99%
“…Ecotourism is based on the fundamental principles of sustainable tourism, therefore ecotourism is an integral part of sustainable tourism (Dorokhov et al, 2023;Lazarova et al, 2023;Petrova, Buzko & Dyachenko, 2018). Sustainable development-system of social development, which considering the interests of economic development and environmental protection of the community, ensures human well-being, the increase in the quality of life and the right of future generations to enjoy natural resources and the environment protected from irreversible quantitative and qualitative changes to the extent possible (Brıassoulis, 2002).…”
Section: Introductionmentioning
confidence: 99%