2015
DOI: 10.1080/1369118x.2014.993678
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Consumer, client or citizen? How Norwegian local governments domesticate website technology and configure their users

Abstract: Eirik Swensen for assistance in collecting information about websites, and two anonymous reviewers for very useful comments and suggestions. AbstractLocal governments' websites are important gateways for residents wishing to interact with public institutions online, and the establishment and development of such websites stand out among governmental initiatives to improve their performance. Drawing on domestication theory to apply a change-oriented perspective, the paper analyses how

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Cited by 28 publications
(28 citation statements)
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“…The ANT perspective has been used by several authors to analyze e-government, among them Liste et al [19] and Heeks and Stanforth [20].…”
Section: An Actor-network In Action -Automation In E-governmentmentioning
confidence: 99%
“…The ANT perspective has been used by several authors to analyze e-government, among them Liste et al [19] and Heeks and Stanforth [20].…”
Section: An Actor-network In Action -Automation In E-governmentmentioning
confidence: 99%
“…This means that we -as suggested above -focus on three aspects: (1) Changes in energy-related practices, in particular with respect to energy efficiency and energy saving, (2) Changes in the sense-making related to the use of energy, and (3) Related processes of learning. Most studies of domestication employ data from interviews, surveys and/or printed sources (Berker et al, 2006;Liste and Sørensen, 2015). Thus, they mainly consider people's accounts of their practices, sense-making and learning.…”
Section: Methodsmentioning
confidence: 99%
“…For Beer the new metrics are indicative of new power, where agency and discretion are subverted or eroded by our attachment to technology and encoded rules by algorithms (2016: 111-112). Indeed, the increasing centrality of information governance bears out Liste and Sørensen's (2015) concerns about the effect of reconfiguration of technologies on users -and, implicitly, non-users.…”
Section: Disconnected: the Shape Of Information Politicsmentioning
confidence: 99%