Consumer Behavioral Intentions towards Mobile Payment Services: An Empirical Analysis in Pakistan

Aslam, Wajeeha; Ham, Marija; Arif, Imtiaz

doi:10.22598/mt/2017.29.2.161

Cited by 52 publications

(67 citation statements)

References 29 publications

(32 reference statements)

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“…Hal ini berarti bahwa SKP akan berkembang seiring waktu ketika individu tersebut mendapatkan pengalaman dari penggunaan teknologi yang digunakan. Aslam, Ham, and Arif (2017) di dalam penelitiannya terkait penggunaan mobile payment menunjukkan bahwa SKP memiliki pengaruh terhadap keputusan dalam menggunakan mobile payment. Chuang, Liu, and Kao (2016); Amalia (2018) juga menyatakan hal yang sama bahwa SKP memiliki pengaruh terhadap niat seseorang dalam menggunakan sebuah teknologi yang baru.…”

Section: Sikap (Attitude)unclassified

“…Hal ini menunjukan bahwa semakin tinggi sikap seseorang terhadap fintech syariah maka semakin besar niat untuk menggunakan teknologi tersebut. Hasil penelitian ini mendukung beberapa penelitian yang dilakukan oleh Chuang, Liu, and Kao (2016); Aslam, Ham, and Arif (2017); Amalia (2018) yang menyatakan bahwa niat seseorang dalam menggunakan suatu teknologi dipengaruhi oleh sikap mereka terhadap teknologi tersebut. Ketika seorang individu merasakan bahwa kehadiran fintech syariah memberikan dampak baik dan positif, maka niat orang tersebut untuk menggunakan fintech syariah semakin tinggi.…”

Section: Pengaruh Sikap (Skp) Terhadap Niat Menggunakan (Nmg)unclassified

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Faktor-Faktor Yang Mempengaruhi Minat Menggunakan Fintech Syariah

Misissaifi

Sriyana

2021

Iqtishaduna

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This study aims to identify the factors that influence the interest of the people of Yogyakarta in using Islamic fintech by using the technology acceptance model (TAM). The sampling technique used purposive sampling so that the number of samples obtained was 150 respondents. This study was analyzed using a structural equation model partial least square (SEM-PLS) with the help of SmartPLS 3.2.9 software. The results of this study indicate that the intention to use sharia fintech is influenced by the individual attitude factor towards the presence of sharia fintech. Attitudes to use sharia fintech are influenced by perceived usefulness factors, perceived ease of use, and sharia compliance inherent in sharia fintech. This research can be considered for sharia fintech start-up companies in improving and optimizing the use of sharia fintech.

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Section: Sikap (Attitude)unclassified

Section: Pengaruh Sikap (Skp) Terhadap Niat Menggunakan (Nmg)unclassified

Faktor-Faktor Yang Mempengaruhi Minat Menggunakan Fintech Syariah

Misissaifi

Sriyana

2021

Iqtishaduna

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“…Internet has now become the most important aspect of regime that removes borders between countries and transforms societies, economies, and the businesses around the world to a new extent (Ahmad, Abu Bakar, Faziharudean, & Mohamad Zaki, 2015; Lim, Leung, Sia, & Lee, 2004). Therefore, the world is now considered as global village (Aslam, Ham, & Arif, 2017). According to Statista (2018), 40 percent of the world population has access to Internet, while in Pakistan this ratio is estimated to be only around 17.8 percent, which is growing by 9.7 percent every year.…”

Section: Introductionmentioning

confidence: 99%

Underlying Factors Influencing Consumers’ Trust and Loyalty in E-commerce

Aslam

Hussain

Farhat

et al. 2019

Business Perspectives and Research

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Customer loyalty and trust are the key factors for long-term profitability and growth for organizations. Regardless of the rapid growth and popularity of the e-commerce, still companies face difficulties in gaining customer loyalty and trust ( Eid, 2011 ). Therefore, the aim of this study is to underlie the factors that gauge e-customer’s trust and e-customer loyalty in Business-to-Consumer (B2C) domain. The data were drawn via 5-point Likert scale adapted questionnaire from 328 respondents who had an experience of e-commerce, who were of working class, and were residing in major urban cities of Pakistan, that is, Karachi, Lahore, and Islamabad. Exploratory factor analysis, confirmatory factor analysis and structural equation modeling (SEM) were applied to test the hypotheses. The findings suggested that website user interface quality, information quality, awareness of e-commerce, and perceived privacy are significant predictors of e-customer trust (ECT) and in turn e-loyalty, whereas perceived security risk was found to have insignificant impact on ECT. This article contributes to enhance the determinants that have an influence in gaining customer trust and loyalty and provides interesting perspective of Pakistani consumers. The findings of the study are beneficial for the e-commerce industry in enhancing ECT and e-loyalty and help them in promoting their business online.

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“…Regarding to academic sciences, there are not so many empirical evidences about how the customers' behavior intention towards mobile payment in Cambodia. In fact, studying the customers' behavior intention towards mobile payment is important and its determinants is important because it helps to widespread mobile payment system and technologies at faster rate (Aslam et al, 2017).…”

Section: Introductionmentioning

confidence: 99%

An empirical analysis of Cambodian behavior intention towards mobile payment

Do¹,

Tham²,

Khatibi³

et al. 2019

10.5267/j.msl

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Mobile payment is becoming an evitable trend in the globe and is well expanding rapidly into emerging countries. Many research models are developed and confirmed that behavior intention is an important fact which decides the level of using mobile payment among users. The existing research models have made empirical evidences confirming behavior intention depended on performance and effort expectancy. This research expands previous empirical evidence by involving perceived transaction speed as an important explanatory variable to both performance expectancy and effort expectancy and also captures how behavior intention is influenced by performance expectancy and effort expectancy among Cambodian users. A total of 200 questionnaires were collected, analyzed and summarized for this study. Result reveals that performance expectancy and effort expectancy affect positively and significantly on behavior intention. Perceived transaction speed has a positive and significant relationship with effort expectancy but Perceived transaction does not have any positive and significant relationship with performance expectancy. Result from this study also concludes the role of perceived transaction speed which is affecting intention to use mobile payment among users. However, there are some limitations to be addressed for the future researches; this research may include larger samples to find out the clear effect on behavior intention of the end-users.

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Consumer Behavioral Intentions towards Mobile Payment Services: An Empirical Analysis in Pakistan

Cited by 52 publications

References 29 publications

Faktor-Faktor Yang Mempengaruhi Minat Menggunakan Fintech Syariah

Faktor-Faktor Yang Mempengaruhi Minat Menggunakan Fintech Syariah

Underlying Factors Influencing Consumers’ Trust and Loyalty in E-commerce

An empirical analysis of Cambodian behavior intention towards mobile payment

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