Construction of I-maternity Care Model in Holistic Maternity Services

Abstract

Maternity services in Malaysia are at a better level than before. However, there are still needs in certain aspects related to the issue of customer satisfaction, the right of privacy in seeking treatment, the right in choosing doctor and nurse, facilities that support good services and the resolution of maternity issues from an Islamic point of view. Thus, this study analyzes the aspects needed in producing a framework of a holistic maternity treatment management model to address these issues. Data of the study were obtained through document analysis methods, semi -structured interviews and Focus Group Discussion (FGD). The results of the study found that there are four aspects that need to be taken into account in the construction of a holistic maternity treatment management model. The model, called i-Maternity Care, presents the four aspects, namely: infrastructure, service providers, treatment handling procedures and management of maternity issues according to sharia. This holistic approach through i-Maternity Care model integrates the goal of meeting medical needs based on medical indications and considering the needs of clients in line with Islamic law.