Constructing Well-Being in Organizations: First Empirical Results on Job Crafting, Personality Traits, and Insight

Gori, Alessio; Arcioni, Alessandro; Topino, Eleonora; Palazzeschi, Letizia; Fabio, Annamaria Di

doi:10.3390/ijerph18126661

Cited by 16 publications

(21 citation statements)

References 61 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…(2017) found that perceived self-efficacy for teamwork and team member's positive affect were associated with daily collaborative crafting. Also, personality traits, including extraversion, agreeableness and conscientiousness, were positively associated with team job crafting via insight orientation, which ranged from superficial consciousness to a more complex comprehension of emotional events (Gori et al, 2021). Interestingly, the authors did not find this relationship or mediation for emotional stability, which they attributed to emotionally stable employees being less inclined to craft their jobs.…”

Section: Collaborative Craftingmentioning

confidence: 82%

A state-of-the-art overview of job-crafting research: current trends and future research directions

Tims

Twemlow

Fong

2021

CDI

102

View full text Add to dashboard Cite

PurposeIn celebration of the 25th anniversary of the founding of Career Development International, a state-of-the-art overview of recent trends in job-crafting research was conducted. Since job crafting was introduced twenty years ago as a type of proactive work behavior that employees engage in to adjust their jobs to their needs, skills, and preferences, research has evolved tremendously.Design/methodology/approachTo take stock of recent developments and to unravel the latest trends in the field, this overview encompasses job-crafting research published in the years 2016–2021. The overview portrays that recent contributions have matured the theoretical and empirical advancement of job-crafting research from three perspectives (i.e. individual, team and social).FindingsWhen looking at the job-crafting literature through these three perspectives, a total of six trends were uncovered that show that job-crafting research has moved to a more in-depth theory-testing approach; broadened its scope; examined team-level job crafting and social relationships; and focused on the impact of job crafting on others in the work environment and their evaluations and reactions to it.Originality/valueThe overview of recent trends within the job-crafting literature ends with a set of recommendations for how future research on job crafting could progress and create scientific impact for the coming years.

show abstract

Section: Collaborative Craftingmentioning

confidence: 82%

A state-of-the-art overview of job-crafting research: current trends and future research directions

Tims

Twemlow

Fong

2021

CDI

102

View full text Add to dashboard Cite

show abstract

“…As job autonomy, empowerment and flexible work arrangements are expected to expand in the new service marketplace (Laker et al , 2022; Svicher and Di Fabio, 2021; Tuzovic and Kabadayi, 2021), FSEs’ self-initiated behavior that modifies their work and relationship boundaries is increasingly important. However, only a few studies (Gori et al , 2021; Ingusci et al , 2021; Irfan and Qadeer, 2020; Laker et al , 2022; Ren et al , 2020) have explored the role of job crafting in the new service marketplace. Expanding on this line of research, our study reveals that despite its importance in the postpandemic context, job crafting is negatively influenced by the pandemic.…”

Section: Discussionmentioning

confidence: 99%

“…Scholars highlight that in a postpandemic work environment, job crafting is a desirable behavior, characterized by job autonomy and flexible work arrangements (e.g. telework and teleconferencing; Gori et al , 2021; Ingusci et al , 2021; Irfan and Qadeer, 2020; Laker et al , 2022; Ren et al , 2020; Svicher and Di Fabio, 2021). In response to a call for additional research on job crafting in the new service marketplace (Tuzovic and Kabadayi, 2021), we examine the relationship between customer incivility, work engagement and job crafting in the postpandemic context and assess whether the negative effect of customer incivility is more pronounced in such a context.…”

Section: Introductionmentioning

confidence: 99%

Customer incivility and employee outcomes in the new service marketplace

Hwang

Hur²,

Shin³

et al. 2022

JSM

View full text Add to dashboard Cite

Purpose Due to volatile changes and crises in the business environment, frontline service employees (FSEs) are faced with increasing work stressors in the new service marketplace. Of these, customer incivility has been found to negatively affect their work outcomes. This study aims to examine the moderating effect of experiencing an imminent environmental crisis (i.e. the COVID-19 pandemic) on the relationship between customer incivility, work engagement and job crafting, using pre- and postpandemic samples. Design/methodology/approach The authors administered two-wave surveys to 276 FSEs (prepandemic sample) in July and October 2019 and to 301 FSEs (postpandemic sample) in March and April 2020. Findings Moderation analyses showed that the relationship between customer incivility, work engagement and job crafting varied between FSEs who experienced the pandemic and those who did not; the relationship was stronger for the postpandemic than the prepandemic sample. There was a positive relationship between work engagement and job crafting; it was weaker for the postpandemic sample. Research limitations/implications The deleterious effect of customer incivility exacerbated after the onset of the COVID-19 pandemic; however, the authors did not explore why the pandemic aggravated the negative effect. The mechanism underlying the moderating effect of the pandemic and the effect of more diverse types of incivility should be explored in future research. Practical implications It is critical to provide FSEs with instrumental and emotional support to cope with the crisis brought on by the pandemic. Service organizations must monitor customers’ uncivil behaviors to identify their causes and develop interventions to improve service quality. Furthermore, service organizations are advised to enhance the coping capabilities of FSEs by using diverse interventions, such as emotion regulation training, debriefing sessions, short breaks and job crafting. Originality/value To the best of the authors’ knowledge, this study is the first to reveal the moderating effect of the pandemic on the relationships between customer incivility, work engagement and job crafting, using pre- and postpandemic samples. This study offers necessary insights to improve FSEs’ engagement at work and enhance their job crafting in the new service marketplace.

show abstract

“…Achieving insight is linked with increasing the ability to master symptoms (Rosenblatt, 2004), develop more adaptive behaviors (Gabbard, 2014), and improve quality of life (Gibbons et al, 2009). However, in recent years, scholars have expanded insight research beyond the boundaries of the clinical domain (Gori et al, 2021a). In this framework, researchers have highlighted the promising role of insight in the realm of Work and Organizational Psychology (Gori et al, 2021b).…”

Section: Introductionmentioning

confidence: 99%

Insight orientation scale: A promising tool for organizational outcomes–A psychometric analysis using item response theory

et al. 2022

Self Cite

View full text Add to dashboard Cite

Insight is a construct carried out into different theoretical orientations with increasing application out of the boundaries of clinical psychology. Recent studies have investigated insight also as a promising variable for organizational outcomes. Given the relevance of Insight in promoting change, this paper aimed at describing the psychometric analysis of one of the shortest, most agile, and most versatile tool for measuring some of the characteristics of insight, the Insight Orientation Scale (IOS), using Item Response Theory. To achieve this goal, we applied a Mixed Rash Model to the IOS. Data from 1,445 individuals were analyzed by the means of WIN-MIRA and Multilog. Based on the likelihood statistics (CAIC) we assumed a three-class solution for the IOS. Results also indicated that the greater part of items had good discrimination and threshold parameters. These findings confirmed psychometric stability of the IOS highlighting its measurement precision, supporting its utility in both research and practice.

show abstract

Constructing Well-Being in Organizations: First Empirical Results on Job Crafting, Personality Traits, and Insight

Cited by 16 publications

References 61 publications

A state-of-the-art overview of job-crafting research: current trends and future research directions

A state-of-the-art overview of job-crafting research: current trends and future research directions

Customer incivility and employee outcomes in the new service marketplace

Insight orientation scale: A promising tool for organizational outcomes–A psychometric analysis using item response theory

Contact Info

Product

Resources

About