Constructing and Testing a Model of Trustworthiness, Trust Behavior and Organizational Identification

Tseng, Hsing-Chau; Chen, Thai-Form; Chen, Feng-I

doi:10.1097/00134372-200512000-00007

Cited by 4 publications

(5 citation statements)

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“…Th e best practices expand the literature on trust from a behavioral approachtrust is a response supported by rewarding interactions (Arino et al, 2005;Tseng, Chen, & Chen, 2005). Th e outcome supports the need for attention to interpersonal trust, behavior, and exchanges among virtual alliance partners for partners to develop an understanding of the situations in which trust is likely to emerge (Adobor, 2006;Ghosh & Fedorowic, 2008).…”

Section: Discussionmentioning

confidence: 64%

The effects of trust‐ and leadership‐based practices in virtual alliance outcomes

Preston-Ortiz¹

2011

J Psych Issues Organ Cult

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Outsourcing increases supported by technology have led to the formation of virtual strategic partnerships. Historically, 70% to 75% of alliance partnerships fail because members are often competitors outside the alliance network. To address alliance failure, a Delphi study was conducted to identify the role of trust and alliance performance outcomes in the areas of contractual and management control, resource sharing, and network fl exibility for the successful development of partnerships within the meeting and events industry. A three-round Delphi study provided robust data that support the importance of trust in creating a platform of respect, increased partner cooperation, and understanding among stakeholders. The central fi nding of this Delphi study is that, in general, leadership-based practices have a greater infl uence on virtual strategic-alliance performance than trustbased practices. Findings support a contingency approach to create a platform of respect, alliance vision, clear roles, and partner expectations to build trust. A majority of the expert panel included trust as a contributor to the collective performance of the alliance when alliance members work as a team to meet or exceed individual member's goals and net profi t objectives. All expert panel responses to the six themes proposed on how trust among virtual strategic-alliance members infl uences business operations and the performance of individual alliance members are presented in the study.

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Section: Discussionmentioning

confidence: 64%

The effects of trust‐ and leadership‐based practices in virtual alliance outcomes

Preston-Ortiz¹

2011

J Psych Issues Organ Cult

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“…The full list of included studies is available in Supplemental Digital Appendix 3 (at http://links.lww.com/ACADMED/B446). Throughout the rest of this section and Table 2, we discuss 96 of the included studies 18–21,32–123 . Of the 157 included studies, 129 (82%) were published after 2010.…”

Section: Resultsmentioning

confidence: 99%

“…Among these studies, most authors used a bespoke measure that they designed, with or without validation (8, 24%). The studies included measurements of trust that evaluated information and idea sharing, communication, decision making, and whether a climate of trust had been established 45,51,58,67,72,74,103,118 . The most frequently used validated tool was Simons and Peterson’s 5-item measure 17 (4, 12%), which was originally validated outside of health care 18–21 .…”

Section: Resultsmentioning

confidence: 99%

“…The studies included measurements of trust that evaluated information and idea sharing, communication, decision making, and whether a climate of trust had been established. 45,51,58,67,72,74,103,118 The most frequently used validated tool was Simons and Peterson's 5-item measure 17 (4, 12%), which was originally validated outside of health care. [18][19][20][21] Specific, validated health care tools included the Physician-Pharmacist Collaborative Index 45,71,81,89,92,94 (3, 9%) and the Nursing Teamwork Survey 45,81,89 (3, 9%); however, these scales only have trust included as a small section or subsection.…”

Section: What Definitions Of Trust Have Been Developed Through Empiri...mentioning

confidence: 99%

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Definition, Measurement, Precursors, and Outcomes of Trust Within Health Care Teams: A Scoping Review

et al. 2023

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Purpose: This scoping review aims to map the breadth of the literature examining how trust is defined in health care teams, describe what measurements of trust are used, and investigate the precursors and outcomes of trust. Method: Five electronic databases (Ovid MEDLINE, CINAHL, PsycInfo, Embase, and ASSIA [Applied Social Sciences Index and Abstracts]) were searched alongside sources of grey literature in February 2021. To be included studies needed to discuss a health care team directly involved in managing patient care and one aspect of trust as a relational concept. A content count of the definitions of trust and tools used to measure trust and a deductive thematic analysis of the precursors and outcomes of trust in health care teams were conducted. Results: Ultimately, 157 studies were included after full-text review. Trust was the main focus of 18 (11%) studies and was not routinely defined (38, 24%). Ability appeared to be key to the definition. Trust was measured in 34 (22%) studies, often using a bespoke measure (8/34, 24%). The precursors of trust within health care teams occur at the individual, team, and organizational levels. The outcomes of trust occur at the individual, team, and patient levels. Communication was a broad overarching theme that was present at all levels, both as a precursor and outcome of trust. Respect, as a precursor, influenced trust at the individual, team, and organizational levels, while trust influenced learning, an outcome, across the patient, individual, and team levels. Conclusions: Trust is a complex, multilevel construct. This scoping review has highlighted gaps in the literature, including exploration of the swift trust model, which may be applicable to health care teams. Furthermore, knowledge from this review may be integrated into future training and health care practices to optimize team processes and teamworking.

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“…Most studies found that TO positively impacts OI (Kaya et al, 2017; Prasanthi, Geevarghese, et al, 2021; Schaubroeck et al, 2013; Tseng et al, 2005). However, there is little attention on the impact of TO on OI (Hameed et al, 2013).…”

Section: Discussionmentioning

confidence: 99%

The Influence of Emotional Exhaustion on Organizational Cynicism: The Sequential Mediating Effect of Organizational Identification and Trust in Organization

2022

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Although many scholars have investigated the influence of emotional exhaustion on an organization, there has been relatively minimal research regarding emotional exhaustion’s impacts on organizational cynicism as well as the underlying mechanisms of it. Considering the research gaps, we attempt to find underlying mechanisms that drive the relationship between emotional exhaustion and organizational cynicism in the present research. In particular, we propose a sequential mediation model that investigates the relationship between emotional exhaustion and the sub-dimensions of organizational cynicism with the sequential mediating of organizational identification and trust in the organization. In order to empirically test these links, we utilized two waves lagged study design with 465 employees working in different sectors in Turkey. Our results provide empirical support that organizational identification and trust in an organization sequentially mediate the relationship between emotional exhaustion and cognitive cynicism with affective cynicism. However, the indirect effect of emotional exhaustion on behavioral cynicism through sequential mediators was not statistically significant. This study theoretically and empirically contributes to the emotional exhaustion literature by revealing the sequential mechanisms through which employees’ perceptions of emotional exhaustion affect their cynical attitudes in organizations and offers practical implications by stressing the importance of employees’ perceptions of emotional exhaustion. Theoretical and managerial implications are discussed, along with limitations and future research directions.

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Constructing and Testing a Model of Trustworthiness, Trust Behavior and Organizational Identification

Cited by 4 publications

References 0 publications

The effects of trust‐ and leadership‐based practices in virtual alliance outcomes

The effects of trust‐ and leadership‐based practices in virtual alliance outcomes

Definition, Measurement, Precursors, and Outcomes of Trust Within Health Care Teams: A Scoping Review

The Influence of Emotional Exhaustion on Organizational Cynicism: The Sequential Mediating Effect of Organizational Identification and Trust in Organization

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