Constructing a Design Framework for Performance Dashboards

Goal-oriented dashboard's requirements with i: a case study

“…Dashboards allow decision-makers to visualize and monitor the Key Performance Indicators (KPIs) of an organization to support decision-making [1][2].…”

“…A Business Intelligence (BI) dashboard is a term that refers to a dashboard built upon BI technology [2][3]. Although dashboards were originally thought for executives [4], they are widely used for users at all levels at the organization: operational, tactical and strategic [3,[5][6].…”

“…The requirements of a dashboard are the basis to extract the metrics and depend on the goals of decision-makers within the context of the organization. Current literature focuses on performance management (what to measure) and Information Systems (how to display the measures) [1,2,8] , but rarely addresses the fact on how to model the needs of decision-makers and the requirements of a dashboard following a goaloriented approach. In [9] a goal-oriented approach is proposed to conceptualize, model and specify KPIs in Business Strategy.…”

“…However, the proposal is not intended to model the requirements of a dashboard. Lempinen in [2] proposes a framework for constructing performance dashboards. A set of guidelines and principles are presented to guide the development of a dashboard based on a case study [2].…”

“…Lempinen in [2] proposes a framework for constructing performance dashboards. A set of guidelines and principles are presented to guide the development of a dashboard based on a case study [2]. However, neither methods nor models are proposed to extract the metrics of the dashboard aligned with the goals of decision-makers or to model the requirements of the dashboard from a goal-oriented perspective.…”