Constructing A Conceptual Framework: Organizational Factors and Organizational Citizenship Behaviour among Nurses

Abstract

In an era of globalization and rapid technological advancement, the healthcare sector is undergoing profound transformation and increasing complexity. Nursing services are pivotal in this evolving global landscape that must be connected to these dynamic changes. This study probes into the complex interplay of organizational factors and organizational citizenship behaviour, examining the mediating influence of unit management competencies and the moderating role of work experience within a comprehensive theoretical framework. The main purpose of this research is to establish a vigorous theoretical foundation for investigating the impact of organizational factors on organizational citizenship behavior, with specific attention on the mediating role played by unit management competencies among nurses in-charge. This study follows a systematic five-stage approach, commencing with a comprehensive literature review facilitated by the Zotero reference management system and VOS viewer software. This method identifies existing research gaps and clarifies empirical and theoretical associations between various variables. The results were that the blend of existing research led to the formulation of hypotheses and the creation of a refined conceptual framework. Empirical and theoretical evidence substantiated the relationships between four key organizational factors: burnout, work environment, organizational support, interpersonal relationships and organizational citizenship behaviour. This proposed conceptual framework has the potential to be empirically tested within healthcare institutions, thereby expanding our comprehension of these crucial dynamics. Subsequent research in this domain will contribute to a deeper understanding of these critical factors. The findings of this study hold significant implications for nurse managers, hospital administrators, and, ultimately, the welfare of clients and the community at large.