Construct method of predicting satisfaction model of customer requirements based on product technical characteristics

Yang, Xiaoan; Cao, Hongkui; Liu, Huifen; Deng, Qian

doi:10.1504/ijmtm.2012.048708

IJMTM

2012

DOI: 10.1504/ijmtm.2012.048708

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Construct method of predicting satisfaction model of customer requirements based on product technical characteristics

Xiaoan Yang

Hongkui Cao

Huifen Liu

et al.

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2024

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An entropy - based fuzzy QFD model on used product remanufacturing design

Shi,

Yu,

et al. 2024

Green Manuf Open

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Compared with new products, consumers put forward higher requirements on remanufactured products. Aimed at effectively transforming customer requirements (CRs) to technical characteristics (TCs) of remanufactured product design, an entropy-based fuzzy quality function deployment (QFD) model is proposed. In this model, triangular fuzzy numbers are suggested to express the vagueness information of CRs first, and then the importance of CRs is determined by an entropy-based algorithm, and the relationship between CRs and TCs is well explained by fuzzy QFD; finally, the importance of TCs is determined to clarify the designing emphasis. A remanufacturing engine is conducted to illuminate the practicability of this model. The results show that “Restorability” and “Reliability” will be treated as the key TCs to control, with the importance degree of 0.16 and 0.15. The entropy-based fuzzy QFD model can also be applied to similar product designs.

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An entropy - based fuzzy QFD model on used product remanufacturing design

Shi,

Yu,

et al. 2024

Green Manuf Open

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show abstract

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Construct method of predicting satisfaction model of customer requirements based on product technical characteristics

Cited by 1 publication

References 0 publications

An entropy - based fuzzy QFD model on used product remanufacturing design

An entropy - based fuzzy QFD model on used product remanufacturing design

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