Consolidation Of the Quality Indicator System for Clinical Laboratory Performance Improvement

Abstract

The implementation and monitoring of quality indicators should be concerned an essential component of a continuous quality improvement program. This research aims at developing a model of a quality indicator system assessment for improving the performance of medical testing laboratories. In addition, the goal is to provide insights and suggestions for the successful implementation of the quality indicator system, estimating the factors, measures, and barriers related to the knowledge, attitudes, and behaviors of laboratory professionals. This study is based on a mixed method approach comprising both quantitative (survey) and qualitative (expert interview) research methods. Based on the insights derived from the literature review, expert interviews, and survey, we developed a model for the evaluation of the quality indicator system of the medical laboratory. The model covers the entire process of conducting the research (the pre-and post-analytical, analytical phases). Moreover, it complies with the requirements of the international standard EN ISO 15189:2013 and ensures the criteria for the evaluation of health care quality measures. The authors' consolidated model for the evaluation and implementation of a quality indicator system could be a valuable tool for laboratories that implement, modify, or update quality indicator systems.