Considering sustainability in cruise vessel design and construction based on existing sustainability certification systems

Könnölä, Kaisa; Kangas, Karri; Seppälä, Kaapo; Mäkelä, Marileena; Lehtonen, Teijo

doi:10.1016/j.jclepro.2020.120763

Cited by 14 publications

(3 citation statements)

References 39 publications

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“…The cruise industry's sustainability has garnered significant skepticism, with deliberations focusing on its corporate social responsibility, environmental concerns, economic contributions, and detrimental impact on port destinations [30,31]. Given the growing consumer interest in ethical and environmental considerations pertaining to products and services [32], many researchers argue that sustainable development constitutes a future challenge for the cruise industry [33]. To address these concerns, the Cruise Line International Association (CLIA) [1] has pledged to engage in partnerships with local governments, implement staggered arrivals and departures, diversify excursion options, enable shoreside power usage, and promote local passenger spending at port destinations.…”

Section: The Covid-19 Pandemic and The Cruise Industrymentioning

confidence: 99%

Tourist Behavior in the Cruise Industry Post-COVID-19: An Examination of Service Quality, Corporate Image, and Intentions to Pay and Revisit

Alonazi,

Hassan,

Abdelmoaty

et al. 2023

Sustainability

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The COVID-19 outbreak has had detrimental consequences on the cruise industry due to the suspension of commercial cruise trips, and these effects remain apparent in Saudi Arabia. The offered service quality (SQ) in the post-COVID-19 era seems to be a critical element for improving customer experiences and satisfaction, enhancing destination attractiveness, increasing revenue, and maintaining repeat business. The current study aimed to assess the impact of service quality on tourists’ satisfaction and corporate image as well as the intention to pay for cruise trips and revisit the destination among 315 tourists in Saudi Arabia. Service quality was measured using five subscales of the SERVQUAL scale, including reliability, tangibles, responsiveness, assurance, and empathy. Tourists’ satisfaction was significantly influenced by four domains of SQ, whereas the intention to pay more, intention to revisit the destination, and corporate image were significantly predicted by ≤3 domains of SQ. The study’s findings can help the cruise industry to improve its offerings and create more personalized and engaging experiences that meet the changing needs of customers in the recovery period after the COVID-19 outbreak.

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Section: The Covid-19 Pandemic and The Cruise Industrymentioning

confidence: 99%

Tourist Behavior in the Cruise Industry Post-COVID-19: An Examination of Service Quality, Corporate Image, and Intentions to Pay and Revisit

Alonazi,

Hassan,

Abdelmoaty

et al. 2023

Sustainability

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“…Accordingly, it is common for the sustainability of the sector to be heavily scrutinized, especially regarding overcrowding in ports of call (Sanz-Blas et al, 2019). In response, numerous cruise corporations promote and implement sustainability initiatives (Ko ¨nno ¨la ¨et al, 2020). Indeed, cruise corporations are increasing their focus on sustainability measures, trying to mitigate/manage their social, environmental and economic impacts, aiming towards greater transparency via conducting annual sustainability reports, and adopting voluntary or mandatory sustainability practices (Han et al, 2018).…”

Section: Introductionmentioning

confidence: 99%

SDGs disclosure: evidence from cruise corporations’ sustainability reporting

Vaio

Varriale

Λεκάκου

et al. 2023

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Purpose This study investigates how cruise corporations, which have shown consistent and high growth rates in recent years, address the Sustainable Development Goal 17 (SDG17) “Partnership for the Goals” to meet the UN 2030 Agenda. This study aims to fill the existent gap in the literature, as also highlighted by practitioners in the First Research Conference on Tourism, through the lens of stakeholder theory. Design/methodology/approach This study focuses on the analysis of partnerships and collaborative governance of cruise corporations’ endeavours to meet the UN 2030 Agenda. This study is supported by the sustainability disclosure framework and stakeholder theory, based on the dependence of resources and descriptive and instrumental approaches to describe, analyse and map, through multi-stakeholder partnerships, the sustainability initiatives and practices adopted by cruise corporations. A systematic manual content analysis has been developed on sustainability reporting published by corporations. Findings According to the descriptive and instrumental approaches and the dependence resources construct of the stakeholder theory, this study highlights the typology and nature of partnerships with SDGs, and their strategic role in achieving them, although cruise corporations do not highlight in their sustainability reporting the measures of effectiveness regarding the relationship between single partnerships and targets reached for each SDG. Practical implications Recommendations at the managerial level are put forward to support cruise corporations’ initiatives and practices to meet UN 2030 Agenda. This study suggests to governors of corporations the cooperation between the cruise industry and institutions at the local, national and international levels for promoting institutional interventions at the infrastructure and economic level. Originality/value This study provides further insights into the under-researched topic of sustainability disclosure within the cruise industry, adopting the lens of stakeholder theory from the partnerships’ perspective. To the best of the authors’ knowledge, this is the first study to adopt the analysis of the SDG practices under the lens of the stakeholder theory, based on the dependence of resources and descriptive and instrumental approaches to identify, map and analyse the multi-stakeholder partnerships as an enabling key to meet UN 2030 Agenda in the cruise industry.

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“…The sustainability of the cruise industry has attracted strong scepticism, with discussions centred on its corporate social responsibility, environmental issues, economic contributions, and adverse effects on the port of call [22][23][24][25]. As customers are increasingly interested in the ethical and environmental aspects of products and services [26], many scholars believe that the future challenges of the cruise industry are related to sustainable development [23,27]. The Cruise Line International Association (CLIA) [28] is committed to contributing to the port of call in the form of 'partnerships with the local governments, staggered arrivals and departures, excursion diversification, shoreside power, and local passenger spending'.…”

Section: Introductionmentioning

confidence: 99%

A Qualitative Review of Cruise Service Quality: Case Studies from Asia

Yeohyun

Cheon

2020

Sustainability

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Although the cruise sector is considered an ‘unreplaceable’ form of tourism, with the cruise industry recording steady growth over the years, there is a lack of research and analysis on cruise ships themselves. Accordingly, this study sought to determine whether service quality differences among ships operating in the Asian market could suggest broader implications for the sustainability of the cruise industry. We chose the SERVQUAL framework for the analysis; we also employed the multiple case study method and topic synthesis to compare the service quality of three ships. Of the ships investigated—the Costa Victoria, Diamond Princess, and Superstar Virgo—the Diamond Princess had the highest service quality. Based on the results, we outlined suggestions for improving the quality of cruise services, including introducing the latest large ships and high-tech facilities, complying with the departure and arrival times of sailing schedules, improving the ratio of crew members per passenger, establishing a cruise personnel training system, and expanding membership program operations.

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Considering sustainability in cruise vessel design and construction based on existing sustainability certification systems

Cited by 14 publications

References 39 publications

Tourist Behavior in the Cruise Industry Post-COVID-19: An Examination of Service Quality, Corporate Image, and Intentions to Pay and Revisit

Tourist Behavior in the Cruise Industry Post-COVID-19: An Examination of Service Quality, Corporate Image, and Intentions to Pay and Revisit

SDGs disclosure: evidence from cruise corporations’ sustainability reporting

A Qualitative Review of Cruise Service Quality: Case Studies from Asia

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