“…Researchers and practitioners are in common that human operators (or first-line managers) have a vital role in handling deviations: in anticipating, monitoring, responding, delegating and learning [7,8]. They are the most flexible integrators just when unexpected events need to be handled [9,10]. On the other hand, in this activity they need as a systematic and digitalized support as possible to record all relevant information, to find and configure appropriate resources for problem solving [3], and to escalating issues to higher levels of the management whenever shortage of resources or time requires it [11,12].…”