“…In addition, personnel adopt a range of different roles when delivering a service. Taking the example of interpreters, in the course of providing interpretation, interpreters may adopt “many roles, including listener, speaker, gatekeeper, interviewer, social agent, and conversationalist” (Hwa‐Froelich & Westby, , p. 82). Against this background, skills in listening, understanding, memorising, mentally translating, and verbalising are crucial for providing good interpretation (Kornakov, , p. 246).…”