Connecting with Clients: Assessing Clients Preference of Counsellor

Abstract

Counsellor characteristics influence the effectiveness of counselling process. Counsellor characteristics have a greater impact than the theoretical orientation of counselling sessions. Understanding how these factors interact and influence one another can assist in improving the overall quality of counselling services. The primary objective of this study was to elicit clients' perspectives on the characteristics they believe counsellors should possess. Additionally, we will examine issues relating to counselling and initiatives to seek counselling services, whether voluntary or not. This study employs a quantitative approach. Participants demographic information such as race, year of study, level of education, issues referred, and counselling initiatives was gathered via questionnaire. Participants were also surveyed regarding the significance of the counsellor's personal and professional characteristics. This questionnaire was completed voluntarily by 44 participants. Following the counselling session, participants complete a questionnaire. The findings indicated that family and university-related issues (career, learning, adjustment, and assignments) became the most frequently discussed topics during counselling sessions. In comparison, anxiety and depression are the most frequently referred mental health issues to counsellors. Counsellors who are trustworthy, sincere, honest, know how to build rapport, and empathic are at the top of the participants' five (5) list of required characteristics. On the other hand, same-sexgender relationships and religious beliefs are not critical determinants. This study sheds new light on counselling issues that are frequently brought up by clients, particularly in higher education institutions. The most critical highlight is the importance of counsellors to arm themselves with the necessary attitudes that clients readily accept.