Connecting the dots: using concept maps for interpreting student satisfaction

Zaitseva, Elena; Milsom, Clare; Stewart, Martyn

doi:10.1080/13538322.2013.802576

Cited by 25 publications

(20 citation statements)

References 16 publications

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“…Within this classroom, 269 students were repeating the course. Recent research has highlighted that campus experiences vary widely by year of study (Zaitseva et al 2013) and that social relationships are particularly influential on first-year satisfaction (Wilcox et al 2005). Thus, we sought to explore the experiences of students at the same stage of social integration in this study by only comparing experiences of first-year students.…”

Section: Methodology Setting and Participantsmentioning

confidence: 99%

Overcoming cross-cultural group work tensions: mixed student perspectives on the role of social relationships

et al. 2017

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As universities worldwide rapidly internationalise, higher education classrooms have become unique spaces for collaboration between students from different countries. One common way to encourage collaboration between diverse peers is through group work. However, previous research has highlighted that cross-cultural group work can be challenging and has hinted at potential social tensions. To understand this notion better, we have used robust quantitative tools in this study to select 20 participants from a larger classroom of 860 students to take part in an in-depth qualitative interview about cross-cultural group work experiences. Participant views on social tensions in cross-cultural group work were elicited using a unique mediating artefact method to encourage reflection and in-depth discussion. In our analysis of emergent interview themes, we compared student perspectives on the role of social relationships in group work by their academic performance level. Our findings indicated that all students interviewed desired the opportunity to form social relationships with their group work members, but their motivations for doing so varied widely by academic performance level.

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Section: Methodology Setting and Participantsmentioning

confidence: 99%

Overcoming cross-cultural group work tensions: mixed student perspectives on the role of social relationships

et al. 2017

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“…Most surveys also collect open written feedback comments, but these have been largely overlooked, not least because of the challenges of systematically analysing subjective commentary. The few studies that do examine written feedback highlight the value and richness of students' comments for isolating issues and directing local enhancement activity (Alhija & Fresko, 2009;Buckley, 2012;Zaitseva, Milsom, & Stewart, 2013).…”

Section: Introductionmentioning

confidence: 98%

“…He showed how relating the congruence of an individual's comment to the 'average' of the class was useful in isolating those comments where personal bias might be significant. Zaitseva et al (2013) applied automated semantic analysis software to institutional survey feedback comments and demonstrated how the sentiments associated with certain aspects of academic experience were prone to switch polarity at different stages of the study lifecycle. Tucker (2014) also examined survey feedback at the institution level, concluding that teachers were frequently praised and that offensive and unprofessional criticisms were actually very rare.…”

Section: Introductionmentioning

confidence: 99%

The language of praise and criticism in a student evaluation survey

Stewart

2015

Studies in Educational Evaluation

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“…Leximancer allows an unbiased method of analyzing textual data that improves reliability (PennEdwards, 2010) and has been likened to represent the "wisdom of crowds" (Zaitseva, Milsom, & Stewart, 2013); system of interlinked concepts (Walker, Stanton, & Chowdhury, 2013) and the schema configuration resulting from the combined schema of network actors (Munksgaard & Medlin, 2014). Leximancer analyzes data through developing clusters of related concepts automatically to derive a semantic map (Smith & Humphreys, 2006), see Fig.…”

Section: Step One -Perceptions Around Rolementioning

confidence: 99%