Recently, Brooklyn has seen an explosion of drag culture, with dozens of performers taking the stage in any given week. Social media plays a vital role for members of this community, simultaneously allowing self-promotion and community solidarity. Drawing on focus group interviews, we analyze the communication practices of Brooklyn's drag performers, examining both the advantages and drawbacks of social media platforms. Using conceptual frameworks of faceted identity and relational labor, our discussion focuses on affordances and constraints of multifaceted identity in online contexts and theories of seamful design. We contend that by analyzing online communication practices of drag performers, it becomes possible to identify gaps between embedded ideologies of mainstream social media technologies and the localized values of outsider communities.Keywords: Online vs. Offline, Sexuality, Community. doi:10.1111/jcc4.12125
IntroductionIn the fall of 2014, a particular group of Facebook users leveraged media attention, political protests and threats of boycotting as part of a demand for technological parity. Their complaints were heartfelt, but not new: Facebook's policies reflected particular assumptions of identity and communication that privileged some users over others, driving people who fall outside this scope to come up with hacks, tricks and workarounds to meet their needs. What made this particular set of demands more newsworthy was that Facebook had angered a highly visible set of performers whose accusations were easily sensationalized: drag queens. In keeping with its policy that users create profiles that correspond to their legal identities, Facebook had closed the accounts of a number of drag performers, provoking outrage, protests, and eventually an apology (see Change.org, 2014;Seals, 2014;Tracer, 2014). On October 2, 2014, Facebook announced their intention to overhaul a policy requiring people to use their "real" names, meaning a name verified by state-issued ID, such as a driver's license. At stake in this debate are the politics of platforms (Gillespie, 2010), the gaps between the uses originally imagined for a given technology and the uses imagined by actual users.In this paper, we address these gaps by examining the social media practices of Brooklyn's drag community, focusing on the role of online technologies in the lives of drag performers, both as individual artists and as a queer community. Drawing on focus group interviews conducted in the year prior to Facebook's policy reversal, our analysis offers an examination of what happens when intended use of a given technology runs up against unpredicted users, uses and workarounds. These divides between rules versus workarounds, intended design and actual use, are central to understanding how social media platforms facilitate, hinder, and complicate identity work and interpersonal communication. By looking at the practices and frustrations of a specific countercultural community -drag queens -our analysis contributes to online communication re...