Confrontation and Avoidance of Uncivil Behaviors in the Workplace: Empirical Evidence From the Tourism Industry
Sobia Nasir,
Muhammad Azam Roomi,
Nadia Nasir
et al.
Abstract:This study examines factors hindering employee engagement, focusing on perceived workplace incivility and its relationship with work engagement. It also presents the mediating and moderating roles of emotional responses and coping mechanisms in the workplace to determine “why” and “when” employee engagement is destabilized. The cross-sectional study used 391 samples from the hotel industry; data were collected from the crew staff via self-administered questionnaires and analyzed using Smart PLS. The study’s ou… Show more
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