Conflicts, Compromises, and Political Decisions

Abstract

This article describes the architecture development process in an international ICT company, which is building a comprehensive e-business system for its customers. The implementation includes the integration of data and legacy systems from independent business units and the construction of a uniform Web-based customer interface. We followed the early process of architecture analysis and definition over a year. The research focuses on the creation of e-business architecture and observes that instead of guided by a prescribed method, the architecture emerges through somewhat non-deliberate actions obliged by the situation and its constraints, conflicts, compromises, and political decisions. The interview-based qualitative data is analyzed using grounded theory and a coherent story explaining the situation and its forces is extracted. Conclusions are drawn from the observations and possibilities and weaknesses of the support that UML and RUP provide for the process are pointed out.

Structural Models for E-Banking Adoption in Vietnam

“…Banking can be considered an intensive information activity based on communication and information technologies for the purpose of gaining, processing and distributing in-formation to users involved (Keramati et al, 2012;Srinivasan, 2010;Sufian, 2010). Such technologies play an important role not only in the three stages of information (Smolander, 2010), but also in creating favorable conditions for banks to differentiate their products and services from their rivals (Yan et al, 2012). In order to be successful in a highly competitive banking market, it is required that banks innovate and update their products/services offered in an attempt to retain their demanding and discerning customers (Pham, 2010).…”