Conflict Resolution I: Careful Communication #183

Kendall, Adam R.; Arnold, Robert M.

doi:10.1089/jpm.2008.9883

Cited by 3 publications

(2 citation statements)

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“…Previous health communication literature has explored ways to improve practitioner-patient communication across several vital health topics including end-of-life communication (Kendall & Arnold, 2008), strategic communication and cancer prevention (Kreps, 2008), diabetes prevention (Serrano, Leiferman, & Dauber, 2007), health literacy and communication across cultural differences (Heuman, Scholl, & Wilkinson, 2013;Weathers & Castle Bell, 2013), practitioner perspectives of health communication (Villagran & Weathers, 2015), and language use (Jucks & Bromme, 2007). Research also advises practitioners on ways to improve patient interactions and decrease health disparities (Dutta & Kreps, 2013;Gibbons et al, 2011;Kreps, 2006;Pauley, 2011;Redfern & Sinclair, 2014).…”

Section: Improving General Patient-practitioner Communicationmentioning

confidence: 99%

A Culture-Centered Approach to Improving Healthy Trans-Patient–Practitioner Communication: Recommendations for Practitioners Communicating withTrans Individuals

Ross

Bell

2016

Health Communication

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The following manuscript explores trans individuals' lived experiences with practitioners and the types of advice they suggested be provided to practitioners treating trans patients to improve the trans-patient-practitioner relationship. Thirteen semi-structured qualitative interviews were conducted with individuals who self-identified as trans. Interviews were analyzed using thematic analysis (Braun & Clarke, 2006; Owen, 1984). Data analysis revealed that changes in practitioner's communication behavior during office visits as well as modifications to office logistics and e-health particulars would contribute to a healthy communication environment. Interviewees explained that these variations may potentially improve trans-patient-practitioner communication. We conclude by offering practical and theoretical implications as well as areas of future research for trans health communication.

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Section: Improving General Patient-practitioner Communicationmentioning

confidence: 99%

A Culture-Centered Approach to Improving Healthy Trans-Patient–Practitioner Communication: Recommendations for Practitioners Communicating withTrans Individuals

Ross

Bell

2016

Health Communication

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“…The language of "hoping for the best, preparing for the worst" can help patients arise so that patients or family can process medical information. 26 Processing information and making a plan for the future helps facilitate problem-focused coping, a strategy that fosters hope by focusing on what can be done. 10…”

Section: Referring Patients To Hospicementioning

confidence: 99%

A Communication Approach for Oncologists: Understanding Patient Coping and Communicating About Bad News, Palliative Care, and Hospice

Jacobsen

Jackson

2009

J Natl Compr Canc Netw

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Oncologists frequently approach patients to discuss difficult topics, such as bad news about cancer progression and referrals to palliative care and hospice. To communicate effectively in these difficult situations, it is helpful to assess what the patient knows and wants to know about their disease in general and, specifically, their prognosis. Although some patients fully accept the diagnosis of cancer and cope well, most patients struggle with how best to cope. This struggle often manifests itself with the patient vacillating between unrealistic hopes for longevity while also indicating prognostic awareness by talking about funeral plans. Although this coping is normal, it is difficult for most clinicians to interpret. This article presents a framework for understanding normal patient coping and gives specific examples of how to talk with these patients during difficult transitions, such as times of disease progression, and about referral to hospice and palliative care.

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