Conflict, Complexity, and Uncertainty in Building Refurbishment Projects

Managing Uncertainty from Planning and Design to Construction Process of Building Refurbishment Projects: A Proposed Conceptual Approach

“…The success of BRP is usually measured in terms of the effectiveness and efficiency of the construction process. Major causes of project delays include cost overrun and conflicts that tend to occur during the construction phase (Ali &Zakaria, 2012;Noori, Saruwono, & Adnan, 2016;Rahmat, 2008).…”

“…Conflicts with the occupants are more likely to occur when the contractors fail to consider the occupants' need for space to carry out their daily activities. Consequently, the clients have the rights to stop the BRP if they found that their daily business activities are severely affected (Kamaruzzaman, Egbu, Zawawi, Ali, & Che-Ani, 2011;Noori et al, 2016;Rahmat, 2008)…”

“…On the other hand, the role of refurbishment project managers refers to the application of skills and knowledge throughout the project life cycle (Rahmat, 1997). However, there are some overlaps across management levels that are associated with forecasting and planning, handling conflicts and crisis, tenant welfare, team building, and the decision making process (Noori et al, 2016). Nevertheless, these tasks are totally different, reflecting the uncertain nature and relatively higher levels of complexities compared to new building construction management (Yacob et al, 2017).…”

“…Conflicts Factors that causes conflict are design changes, unforeseen project conditions, inaccurate design information, errors in design, and lack of design information. Moreover, the conflicts with the occupants are more likely to occur when the contractors fail to consider the needs of the occupants for space to carry out their daily activities Kamaruzzaman et al, (2011) Noori et al, (2016, Saurin, Rooke, Koskela, & Kemmer (2013) &Bradberry 201511. Human Factors Human Factor is crucial for increasing efficiency and performance in the construction industry.…”

“…Poor quality of work can lead to complaints from the client. The focus must be on the satisfaction of occupants and socio-cultural issues that may arise during refurbishment Josephson & Lindstrom (2007), Thomas et al, (2002, Cohen & March, (1974), Noori et al, (2016) &Karlsson&Svensson (2015…”