Configurations of human-centered AI at work: seven actor-structure engagements in organizations
Uta Wilkens,
Daniel Lupp,
Valentin Langholf
Abstract:PurposeThe discourse on the human-centricity of AI at work needs contextualization. The aim of this study is to distinguish prevalent criteria of human-centricity for AI applications in the scientific discourse and to relate them to the work contexts for which they are specifically intended. This leads to configurations of actor-structure engagements that foster human-centricity in the workplace.Theoretical foundationThe study applies configurational theory to sociotechnical systems’ analysis of work settings.… Show more
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.