Conducting User Research for Designing Better Software Products

Abstract

A user’s experience with a software product is crucial for the success of that product. For a long period of time, it was not considered to get an insight of what the users demanded from a product. User research is the best way to discover what the users need. With the increased use of mobile devices, the demand of software products has increased. Building an application is not as simple as hiring someone to code and deploy the application. A process has to be followed and user’s requirements must be understood before we start the design process. The research will help to take additional benefits from the results of user research. It would help to investigate and validate product ideas clearly. As more facts can help to reach a better conclusion, the results from multiple sources like interviews, surveys, user testing etc. Surveys has been conducted for different application i.e. E-commerce application and Facebook application. Proposed user experience (UX) model has been implemented on results and understands that how user experience (UX) research model helps to extract useful information. The recommended model is helpful in patching all the problems that come along during the user research process. The results produced by experiments can be processed through Atomic user experience (UX) model and a useful, shareable and easy to understand outcome can be drawn out of the research.